Key Facts

Remote From:

Anywhere

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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People Management
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Team Leadership
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Accountability
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Communication
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Time Management
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Mentorship

Roles & Responsibilities

Proven experience leading an IT infrastructure team and providing technical direction
Experience managing on-premises and cloud environments, including AWS, Active Directory, Azure, Entra, and M365
Proficiency with Azure DevOps for task and project planning, workload balancing, and priority management
Ability to establish technology standards, documentation, metrics, and training programs to improve delivery and onboarding

Requirements:

Provide technical direction and guidance to the IT Infrastructure Team
Manage daily tasks and priorities of the IT Infrastructure Team and assign projects using Azure DevOps to balance workload and capacity
Oversee the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners and manage on-premises and cloud environments (AWS, Active Directory, Azure, Entra, and M365)
Establish metrics and reporting for incident, change, and problem management and maintain technology standards, templates, and technical documentation

Union Home Mortgage Corp.

Financial Services

About Union Home Mortgage Corp.

Since our inception in 1970, Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership. Driven by the belief that homeownership should be accessible for everyone, we go the extra mile for every customer, while providing a personalized experience unmatched in the industry. Guided by the vision and dedication of our President and CEO, Bill Cosgrove, we’ve built a world-class company where people come first. With a culture that stands out in the mortgage industry, you won’t find employees here – only Partners - who live by the shared values of our Code of Conduct. We respect one another, communicate openly and hold each other accountable. Our commitment to delivering personal, world-class service has helped us expand our reach into over 44 states + D.C. and grow our annual lending volume trending over $5 billion in responsible lending per year, trending over $13 billion in 2021. NMLS #2229 Union Home Mortgage Corp. is an Equal Housing Lender. Loans are available on a fair and equal basis regardless of race, color, national origin, religion, sex, handicap, marital status, sexual orientation, familial status (having children under the age of 18), age (if old enough to enter a contract), because income is from public assistance, or because a right was exercised under the Consumer Credit Protection Act. nmlsconsumeraccess.org https://www.sml.texas.gov/wp-content/uploads/2021/07/rmlo_80_200_b_recovery_fund_notice.pdf

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

The Infrastructure Team Lead is responsible for leading the design, implementation and ongoing operations of enterprise infrastructure services. This role provides technical leadership and daily management for a team of infrastructure administrators. The Team Lead collaborates closely with the application, data, and security teams to deliver high-quality services.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES

Provide technical direction and guidance to the IT Infrastructure Team
Manage the daily tasks and priorities of the IT Infrastructure Team
Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources.
Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
Establish and maintain technology standards, templates, and technical documentation as necessary
Develop a strong culture of customer service and exceeding partner expectations on a daily basis
Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
Other duties may be assigned as necessary

SUPERVISORY RESPONSIBILITIES

Direct supervision of the support team leads and individual contributors with varying experience levels
Development of team members including training, regular feedback, and establishment of goals
Development and adoption of support metrics, reporting, and accountability across all support teams
Performing weekly interactions, proactive performance management and long-term career planning