Key Facts

Remote From:

Full time

English

Hard Skills

Customer Data Management Inbound Calls Aftercare Escalation Management Short Message Peer-To-Peer Email Management Clinical Research Coordination Organizational Structure

Other Skills

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Basic Writing
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Telephone Skills
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Time Management
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Detail Oriented
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Verbal Communication Skills
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Empathy

Roles & Responsibilities

Strong verbal and written English communication skills.
Confident and professional phone presence.
Excellent organizational skills and attention to detail.
Ability to manage multiple cases and deadlines at once.

Requirements:

Serve as the first point of contact for prospective clients and families via phone, email, and text.
Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
Track all intake activity and update client records accurately in internal systems.
Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Job Opening: Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time
Hours: Monday to Friday (12pm-8pm EST)

Responsibilities

Serve as the first point of contact for prospective clients and families via phone, email, and text.
Answer inbound calls promptly and professionally, providing clear information about services and the intake process.
Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
Maintain consistent communication with families, keeping them informed of next steps and timelines.
Track all intake activity and update client records accurately in internal systems.
Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.
Identify and escalate concerns or delays that may impact start of care.

Requirements

Strong verbal and written English communication skills.
Confident and professional phone presence.
Comfortable with persistent, high-volume follow-up to obtain outstanding items from clients.
Excellent organizational skills and attention to detail.
Ability to manage multiple cases and deadlines at once.
Customer-service mindset with empathy for families.
Previous healthcare or ABA experience preferred but not required.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.