Key Facts

Remote From:

Full time

English

Hard Skills

Medical Practice Management Software Client Services Insurance Law Cross-Functional Collaboration Digital File Management Electronic Referrals Email Management Telephony Client Services Manuscript Collections Medical Practice Management Software ABA Intervention Online Communication Organizational Structure

Other Skills

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Record Keeping
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Multitasking
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Customer Service
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Professionalism
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Non-Verbal Communication
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Time Management
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Teamwork
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Detail Oriented
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Empathy

Roles & Responsibilities

Strong communication skills, both verbal and written, with professionalism and empathy.
Highly organized with excellent attention to detail.
Ability to manage multiple tasks and follow up persistently.
Previous experience in healthcare intake, customer service, or ABA therapy environment preferred.

Requirements:

Respond efficiently to incoming intake inquiries through phone, email, and online forms.
Coordinate collection, review, and verification of all required documentation (diagnosis, insurance, referrals).
Schedule appointments and assessments in collaboration with clinical staff.
Maintain accurate records within practice management systems.

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Intake Specialist

Location: Remote (South Africa) - US Hours (8am-12pm , 2pm-6pm EST)

Type: Full-Time

Key Responsibilities:

Respond efficiently to incoming intake inquiries through phone, email, and online forms.
Provide detailed information about ABA therapy services and intake procedures to families and clients.
Coordinate collection, review, and verification of all required documentation (diagnosis, insurance, referrals).
Schedule appointments and assessments in collaboration with clinical staff.
Maintain accurate records within practice management systems.
Communicate consistently with families to ensure smooth onboarding experience.
Collaborate with clinical, insurance, and administrative teams to resolve client eligibility issues.

Requirements

Strong communication skills, both verbal and written, with professionalism and empathy.
Highly organized with excellent attention to detail.
Experience with CRM or practice management software is preferred.
Ability to manage multiple tasks and follow up persistently.
Previous experience in healthcare intake, customer service, or ABA therapy environment preferred.
Ability to work remotely on US business hours.
Reliable internet and home office setup.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.