Key Facts

Remote From:

Full time

Junior (1-2 years)

English, Spanish

Hard Skills

Client Services Inbound Calls Microsoft Dynamics CRM Crisis Management Accounts Payable Legal Document Management Sensitive Security Information Customer Interaction Management File Management Compliance Management Issue Management Customer Experience Improvement Stress Analysis

Other Skills

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Active Listening
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Computer Literacy
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Analytical Skills
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Multitasking
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Problem Solving
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Professional Communication
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Time Management
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Physical Stamina
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Detail Oriented
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Relationship Building

Roles & Responsibilities

1-year or more customer support experience or experience as a client service representative
English speaking proficiency (Spanish bilingual is a plus)
Strong communications skills, including phone communications and active listening
Familiarity with CRM systems and practices

Requirements:

Managing a large number of incoming calls
Identifying and resolving customer issues accurately and efficiently
Providing high quality response to customer inquiries and needs
Building sustainable relationships with customers through professional communication

ITCON Services

About ITCON Services

ITCON Services is a dynamic consulting company that provides innovative technology and management solutions to its customers. Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations. We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be. As a young, small, and aggressive company, we attract some of the best minds in the consulting business who possess an extraordinary ability to quickly adapt to and address our customers' changing needs. We value and respect our employees, who are unconditionally committed to the highest standards of ethical behavior, professional integrity, and the creation of quality products. At ITCON Services, we strive hard to establish and maintain long-term relationships with our customers as well as with our employees

Founded: 2018

Company size: 51 - 200

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Job description

We are seeking to hire a full-time customer service-oriented Contact Center Representative to provide customer/public support. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume. Responsibilities for this position include:

Managing a large number of incoming calls
Identifying and resolving customer issues accurately and efficiently
Providing high quality response to customer inquiries and needs
Building sustainable relationships with customers through professional communication
Providing accurate, timely, and complete information by using the right methods and tools
Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
Keeping detailed records of customer interactions, processing customer accounts, and filing documents
Following communication procedures, guidelines, and policies
Managing a variety of administrative mailing tasks
Ability to stand for an extended period of time

This opening is for a full-time hybrid position. Applicant must be able to work remotely and commute onsite to the Lake Mary, Florida office as needed. Applicant must be a permanent resident or citizen of the United States.

Required Skills and Qualifications:

1-year or more customer support experience or experience as a client service representative
English speaking proficiency (Spanish bilingual is a plus)
Strong communications skills, including phone communications and active listening
Familiarity with CRM systems and practices
Strong research and problem-solving skills
Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
Demonstrated ability to handle sensitive and confidential situations
Ability to handle crisis situations and deal with difficult inquirers
High School Diploma or GED