3+ years of accounting experience or experience explaining financial information to individuals
2+ years of customer service experience, including call center or telecommunications
1+ year of computer proficiency, with the ability to work across multiple systems simultaneously
Experience using CRM platforms and call center software
Requirements:
Serve as the first point of contact for personal income tax inquiries via inbound and outbound calls
Provide clear, accurate information about state tax programs
Research and resolve routine issues while ensuring a positive customer experience
Accurately document interactions using CRM and call center systems
Job description
Tax Call Center Representative
ITCON Services | 100% Remote
Are you passionate about helping others and confident explaining financial information in a clear, reassuring way? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.
We are seeking dedicated Remote Tax Call Center Representatives to provide Tier 1 customer support for personal income tax inquiries. In this role, you'll serve as a trusted resource for callers—guiding them through general and routine tax-related questions with professionalism, empathy, and accuracy.
If you thrive in a fast-paced, technology-driven environment and enjoy making a meaningful impact every day, we encourage you to apply.
What You'll Do
Serve as the first point of contact for personal income tax inquiries via inbound and outbound calls
Provide clear, accurate information about state tax programs
Research and resolve routine issues while ensuring a positive customer experience
Maintain professionalism, patience, and empathy with every interaction
Accurately document interactions using CRM and call center systems
Navigate multiple IT systems efficiently to provide timely resolutions
What You Bring
3+ years of accounting experience or experience explaining financial information to individuals
2+ years of customer service experience, including call center or telecommunications
1+ year of computer proficiency, with the ability to work across multiple systems simultaneously
Experience using CRM platforms and call center software
Strong communication skills and the ability to simplify complex information
U.S. Citizenship (required)
Preferred Qualifications
Maryland residency strongly preferred
Coursework in bookkeeping or accounting
Education Requirements
High school diploma or equivalent (required)
Additional coursework in bookkeeping or accounting preferred
Additional Requirements
All personnel must successfully complete a Criminal Justice Information System (CJIS) state and federal criminal background check, including FBI fingerprinting.
If you're ready to use your financial knowledge and customer service skills to make a difference—while working from the comfort of your home—apply today!
