At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
Reporting to the Vice President of Client Success, the Direct of Digital & Program Innovation serves as the business line lead for digital and technology-enabled initiatives within key client accounts. The role ensures innovation initiatives transition from concept to pilot and then full implementation in a disciplined, scalable manner, embedding solutions seamlessly into existing workflows to drive operational efficiency.
We are seeking a Direct of Digital & Program Innovation to partner closely with Product, Pharmacy Operations, Data & Insights, and Client Success. The Director champions digital growth by translating emerging technologies into practical, workflow-ready solutions that deliver measurable impact. This position plays a key role in supporting key client accounts, ensuring alignment with organizational goals, operational excellence, and compliance standards.
Key Responsibilities
- Leads the design and implementation of client digital and technology-enabled solutions, partnering with internal teams and external vendors to automate critical workflows such as Prior Authorization (PA) and electronic Benefits Verification (eBV)
- Champions innovations that improve operational efficiency, scalability, and patient and provider experience across direct-to-consumer pharmacy and patient support programs
- Transitions client pilots into scalable, production-ready programs by aligning product capabilities with pharmacy operations and client workflows
- Drives alignment of digital workflow optimization and automation roadmaps across key client initiatives
- Maintains structured governance over innovation timelines, integration milestones, and delivery execution
- Collaborates with Product, Engineering, Pharmacy Operations, Data & Insights, and Client Success teams to operationalize innovation and align technology initiatives with business and commercialization goals
- Monitors adoption, performance, and compliance of digital solutions, partnering with Client Success and analytics teams to ensure regulatory integrity and drive continuous optimization and expansion
Qualifications
- Education:
- Bachelor’s degree in business administration, healthcare administration, technology, or related field (Required)
- MBA or advanced degree (Preferred)
- Licensure/Certification: None
- Experience:
- 10+ years of experience across pharmacy operations, digital health platforms, or tech-enabled healthcare services (Required)
- Experience working with digital pharmacy fulfillment or direct-to-consumer healthcare platforms, including translating client and partner needs into scalable operational solutions (Required)
- Demonstrated success partnering cross-functionally with Product, Engineering, Operations, and Client Success teams to operationalize technology-enabled healthcare programs in high-growth environments (Required)
- Experience scaling digital programs in regulated environments (Required)
- Experience supporting pharmaceutical manufacturer programs, patient support services, or pharmacy-enabled patient access initiatives (Preferred)
- Experience in specialty pharmacy or HUB-adjacent digital environments (Preferred)
- Knowledge, Skills, & Abilities:
- Knowledge of digital healthcare or DTC pharmacy operating models and commercial financial literacy (Required)
- Knowledge of payer workflows, Prior Authorization (PA), electronic Benefits Verification (eBV), or patient support program operations (Preferred)
- High level cross-functional leadership and influence skills (Required)
- Strategic thinking with execution rigor skills (Required)
- Excellent written, verbal, and interpersonal communication skills (Required)
- Strong time management and governance modeling skills (Required)
- Ability to align technology capabilities with business objectives (Required)
- Ability to transition pilots into production-scale programs (Required)
- Ability to provide thought leadership and mentorship (Preferred)
- Ability to anticipate change impacts, support operational readiness, and drive adoption of new digital solutions across diverse user groups (Preferred)
Work Environment
- Location: Remote
- Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday, with additional hours as required to support launches and digital deployments
- Regular meetings with Product, Client Success, Pharmacy Operations, and Data & Insights
Key Essential Functions
- Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
- Must be able to work on a computer for the entire shift
- Must be able to attend virtual meetings with cross-functional teams
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
