At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
Reporting to the Vice President of Client Success, the Director of HUB & Access Programs serves as the business line lead for HUB and patient access programs within the key client accounts. The Director owns client relationships and is responsible for SLA oversight, financial visibility, and the successful execution and scalability of manufacturer-sponsored programs delivered through Gifthealth’s platform. Partnering closely with operational HUB teams, pharmacy operations, and cross-functional leaders, the Director ensures contractual alignment, performance transparency, cross-functional execution, and structured program scalability.
We are seeking a Director of HUB & Access Programs to partner closely with operational HUB teams, pharmacy operations, and cross-functional leaders, the Director ensures contractual alignment, performance transparency, cross-functional execution, and structured program scalability. This position plays a key role in supporting key client accounts, ensuring alignment with organizational goals, operational excellence, and compliance standards.
Key Responsibilities
- Acts as the primary executive point of contact for HUB and access-oriented programs, ensuring alignment with client objectives and internal stakeholder
- Owns commercial governance, including Statement of Work development, renewals, scope expansion, and adherence to contractual obligations and performance standards
- Provides performance and SLA oversight, establishing executive reporting cadences and managing structured escalation and resolution processes
- Maintains financial stewardship across programs, ensuring visibility into revenue, margin, costs, and identifying opportunities for margin optimization and operational efficiency
- Leads cross-functional mobilization and coordination across Patient Support, HCP, Pharmacy, and Data & Insights to enable integrated program execution
- Partners with operational HUB teams to ensure stable, compliant, and scalable service delivery that meets evolving program demands
- Drives platform evolution and integration efforts, including Occam integration and service model maturation into scalable, repeatable frameworks
Qualifications
- Education:
- Bachelor’s degree in business administration, healthcare administration, technology, or related field (Required)
- MBA or advanced degree (Preferred)
- Licensure/Certification: None
- Experience:
- 7-10+ years in HUB, PSP, specialty pharmacy, or patient access program leadership (Required)
- Executive client-facing experience in manufacturer-sponsored environments (Required)
- SOW ownership and financial performance management experience (Required)
- Experience operating within SLA-driven service environments (Required)
- Experience supporting multi-brand or multi-program manufacturer environments (Preferred)
- Experience integrating service operations with digital platforms (Preferred)
- Knowledge, Skills, & Abilities:
- Knowledge of HUB and patient access program models; financial drivers across healthcare service programs, including revenue structures, margin management, and cost controls; governance frameworks and performance management, including SLA design, monitoring, and executive level reporting (Required)
- Strong financial and analytical skills (Required)
- Demonstrated executive communication and escalation management skills (Required)
- Strong cross functional leadership skills (Required)
- Ability to mobilize and align cross functional teams (Required)
- Ability to apply strategic thinking to scalable execution (Required)
- Ability to maintain disciplined governance and reporting cadences (Required)
Work Environment
- Location: Remote
- Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday, with additional hours as required to support launches and digital deployments
- Regular meetings with Client Success, Pharmacy Operations, Data & Insights, and operational HUB teams. This role may also have meetings with manufacturer client governance representatives.
Key Essential Functions
- Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
- Must be able to work on a computer for the entire shift
- Must be able to attend virtual meetings with cross-functional teams
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
