Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Calendar Management Inbound Calls Data Entry Google Business Profile Google Calendar Lead Generation Social Media Management Telephony Microsoft Dynamics CRM Google Workspace Google Docs Email Management Online Communication Customer Centricity Organizational Structure

Other Skills

•
Customer Service
•
Google Sheets
•
Microsoft Office
•
Professionalism
•
Non-Verbal Communication
•
Multitasking
•
Time Management
•
Proactivity
•
Detail Oriented
•
Reliability

Roles & Responsibilities

3+ years of experience in customer service, administrative support, or virtual assistance.
Strong American or near-native English accent with excellent phone communication skills.
Excellent written communication and email management abilities; comfortable with scheduling and CRM systems.
Highly organized with strong attention to detail; able to multitask and work independently in a fast-paced environment.

Requirements:

Call Handling and Customer Communication: answer inbound calls, respond to inquiries, provide basic information, and maintain a positive professional brand.
Scheduling and Calendar Management: schedule appointments, manage calendars, confirm/reschedule and send reminders.
Lead Management and CRM: follow up with leads, track statuses in CRM, assist in improving lead conversions, and maintain organized records.
Online Presence and Administrative Support: manage Google Business Profile and respond to reviews, monitor inquiries on lead platforms, and support basic social media engagement, data entry, and CRM maintenance.

20four7VA

About 20four7VA

20four7VA provides end-to-end virtual assistant (VA) services to small-to-medium sized businesses and freelance business owners. Our full-service solution includes VA hiring, training, onboarding, time tracking, monitoring, and payment processing. We provide high-quality virtual assistant services to clients from all over the world at a low cost. We invest a lot of time, effort, and resources to find the right people with the right skills and the right mindset for our clients. We know and understand the challenge of effectively managing a business and we are eager to help. We DISCOVER talented and dedicated VAs from all over the world. We HIRE people with the right combination of skills, talents, and attitudes. We TRAIN our VAs and equip them with the right tools and knowledge. With our VA Management Website and App our clients can manage their virtual assistant or virtual assistant team more easily. We are committed to helping our clients scale their businesses successfully in the way that we know best — through virtual staffing. For more information, go to www.20four7VA.com or email us at info@20four7va.com.

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you're interested in this opportunity, click APPLY TO POSITION to proceed.

********************************************************************

Title: Independent Contractor – CPT-10826 Customer Service & Administrative Virtual Assistant/Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client is seeking a highly organized and professional Customer Service & Administrative Virtual Assistant to support the daily operations of a growing service-based business.

This role will serve as the primary point of contact for customers, handling inbound calls, appointment scheduling, lead follow-ups, and general administrative coordination. The ideal candidate is an excellent communicator with a strong phone presence, exceptional organization skills, and the ability to manage multiple tasks while delivering outstanding customer service.

The VA will also assist with maintaining the company’s online presence by managing reviews, responding to inquiries across lead platforms, and supporting social media engagement.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Call Handling & Customer Communication
Answer inbound customer calls professionally and courteously.
Respond to missed calls promptly and return customer inquiries.
Provide basic service information and address customer questions.
Ensure all interactions reflect a positive and professional brand image.
Scheduling & Calendar Management
Schedule service appointments and estimates.
Manage and organize the client’s calendar to avoid conflicts.
Confirm, reschedule, and follow up on appointments as needed.
Send reminders to customers prior to scheduled visits.
Email & Inbox Management
Monitor and manage the business email inbox.
Respond to customer inquiries in a timely and professional manner.
Send follow-up messages, quotes, and appointment updates.
Keep communication organized and properly documented.
Lead Management & Follow-Ups
Follow up with incoming leads via phone, text, or email.
Track and update lead statuses within the CRM or tracking system.
Assist in improving lead conversion from inquiries to scheduled jobs.
Maintain organized records of customer interactions.
Online Presence & Lead Platform Management
Manage the company’s Google Business Profile, including responding to reviews and messages.
Monitor and respond to inquiries from platforms such as Angi, Yelp, and other lead generation sites.
Assist with posting and responding to basic interactions on social media accounts.
Administrative & Operational Support
Perform data entry and maintain CRM records.
Organize customer files, documents, and internal records.
Assist with general administrative tasks that support daily operations.
Help maintain efficient workflows and organized communication.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

3+ years of experience in customer service, administrative support, or virtual assistance.
Strong American or near-native English accent with excellent phone communication skills.
Excellent written communication and email management abilities.
Highly organized with strong attention to detail.
Comfortable handling inbound calls and customer inquiries.
Experience with scheduling, calendars, and CRM systems.
Ability to multitask and manage priorities in a fast-paced environment.
Reliable, proactive, and able to work independently.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

Communication: Phone systems, Gmail / Google Workspace
Scheduling: Google Calendar or similar
CRM / Lead Tracking: CRM systems or lead tracking spreadsheets
Online Platforms: Google Business Profile, Angi, Yelp
Social Media: Facebook, Instagram, or similar platforms
Admin Tools: Google Docs, Sheets, or Microsoft Office

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday
Daily Working Time: Within standard business hours (exact hours to be confirmed), PDT

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Senior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: Within standard business hours (exact hours to be confirmed), PDT
Scheduled Working Days: Monday to Friday (with occasional flexibility)
REPORTING TO/POC: Business Owner
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A–B (native or near-native accent required)
REGION PREFERENCES: Any