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Title: Independent Contractor – CPT-10858 Assistant Community Manager VA/Business Support/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The objective of each engagement is to seek a highly organized and professional Community Management Virtual Assistant to support a Community Manager in the Property Management / HOA sector.
This role requires strong administrative skills, attention to detail, and the ability to communicate professionally with Boards of Directors, homeowners, vendors, and internal departments. The ideal candidate is proactive, organized, tech-savvy, and comfortable managing multiple priorities in a fast-paced environment.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Collect and process ARC requests where applicable
- Produce work orders/service requests subject to policy
- Coordinate access for service providers as required to complete service requests
- Send invoices to Accounts Payable
- Track and manage unit leases and unit insurance
- Process move in/move out applications
- Schedule move in/move out
- Process owner verification forms daily
- Monitor and process clubhouse reservations
- Schedule and coordinate clubhouse access and inspections
- Assist with special projects as requested by the Regional Vice President, Regional Director or Community Manager
- Draft, proof and send communications to the boards and communities, including Issue Eblasts through software
- Assist managers in preparations for Board meetings and Annual Meetings
- Track and organize meeting proxies and ballots
- Schedule and set-up conference room meetings
- Maintain community contacts for Associations
- Build and maintain productive relationships with other departments within the company
- Vantaca – enter and respond to Action Items assigned to ACM role
- Vantaca – post documents and maintain information in Vantaca (owner contact, Additional Info, etc.)
- Monitor and respond to email correspondence for personal and regional inboxes
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Is professional and courteous
- Has strong organizational skills and attention to detail
- Has strong administrative skills
- Able to prioritize tasks and follow through
- Has the ability to troubleshoot problems
- Is a team player
- Is proficient using all business-related software programs and hardware equipment
- Has the ability to learn new software platforms
- Can accurately perform tasks involving data entry
- Has the ability to negotiate and mediate
- Has the ability to read and understand association governing documents
- Has excellent customer service skills
- Has excellent oral and written communication skills
- From Philippines and Mexico only due to the system's location limitations
Application/ Software Required Knowledge
- Inhouse software called: VANTACA (client to train); web-based
- MS Office – mandatory Outlook, Teams, Zoom
- MS Forms - preferred (and will be used)
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 8 AM to 5 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, Advanced Level
- Contracted Hours per Week: 40hours/week
- Daily Working Time: 8 AM-5 PM EST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: None
- REGION PREFERENCES: Philippines/Mexico
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
