Product Manager

Job Summary

The Commercial Lines Product Manager (CLPM) focuses on P&C insurance lines with complex, high-touch case underwriting, high limits of exposure and long-tailed loss profiles.  The CLPM works closely with the underwriting business unit leaders, the company’s technology team, and the company’s finance and executive management to optimize MGA gross margin for the assigned P&C insurance programs through premium production, loss ratio management and operational efficiency.  The CLPM has a thorough and comprehensive understanding of the coverages, rating mechanisms, business processes, systems and data for the assigned programs.  The CLPM serves as a subject matter expert for policy data archived, transformed and reported using ISC’s data warehouse and business intelligence tools. The CLPM reports to the AVP of Product Management and Actuarial.

Position Responsibilities

• Develop and maintain product scorecards to monitor key product performance indicators, evaluate scorecards to identify trends in program performance, opportunities, and actionable recommendations. Compile results to share with Business Unit leaders and company management.
• Acquire Subject Matter Expertise on insured policy and claim data acquired by ISC and partner systems, including data retention and storage and reportability and visualization using ISC data warehouse and reporting tools. Use SQL, Python or other analytical applications to acquire, summarize and report policy, premium and loss data.  Use data and information for reporting and analysis to develop insights, unearth opportunities, increase process efficiency and improve automation.
• Work with underwriting business unit leaders to manage the rating plans, including ISO advisory rates and independent pricing. Employ pricing strategies and direction to aid the business unit leaders.  Monitor and summarize premium and exposure trends and underwriter discretionary rating activity at the portfolio level.  Analyze program metrics, underwriting insights and market environment to identify price segmentation opportunities.  Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders to manage the policy forms kits, including ISO, carrier-specific and proprietary policy forms and applications. Lead the implementation efforts in conjunction with the Tech team.
• Work with underwriting business unit leaders and tech team to identify and describe requirements to streamline, structure and automate new and renewal underwriting and policy issuance processes applicable to agents or underwriters. Evaluate third-party data sources which may improve process efficiency or risk assessment.
• Work with ISC tech team to ensure loss runs from claims TPAs are properly ingested, archived and reported. Analyze loss results with appropriate considerations for statistical credibility and loss development maturity.
• Develop a detailed understanding of key competitors and market segments. Evaluate ISC competitive advantages and identify opportunities to exploit them.  Expose competitive gaps and work to close them through product enhancements.
• Work with underwriting business unit leaders to optimize financial results by balancing production, loss ratio, and agency commission and fees.

Minimum Qualifications

• Bachelor's degree required, Quantitative discipline preferred
• 2-3 years P&C insurance product management experience, or 3-5 years P&C insurance Product Analyst experience.
• Familiarity with P&C insurance policy and claims work processes and P&C insurance data and relevant metrics.
• Experience with commercial lines rating plans using ISO loss costs or proprietary rating plans.
• Expertise in insurance pricing strategies, particularly within the property and casualty insurance space.
• Demonstrated process analysis and automation competency.
• Strong analytical and data skills. Excel power user.  Experience with SQL, Python or other data extraction and reporting tools to acquire policy and premium data from data warehouse tables.  
• Working knowledge of actuarial fundamentals including loss development triangles, rate level indications, premium trends, loss trends and credibility.
• Exceptional communication and interpersonal skills are required to collaborate with underwriters and other domain experts, brief executives and external partners and develop actionable recommendations for product and process innovations. 

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.