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Swahili-Speaking Customer Experience Officer

XM

Key Facts

Remote From: 
Kenya
Full time
English

Other Skills

  • •
    Computer Literacy
  • •
    Communication
  • •
    Multitasking
  • •
    Teamwork
  • •
    Social Skills

Roles & Responsibilities

  • Degree in a business-related field
  • Fluent Swahili speaker with excellent oral and written skills in English
  • Outstanding communication and interpersonal skills
  • Valid work permit required

Requirements:

  • Deal with clients' inquiries via live chat, email and telephone
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required

Job description

Swahili-Speaking Customer Experience Officer
 
The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience team.

The main responsibilities of the position include:
  • Deal with clients’ inquiries via live chat, email and telephone
  • Perform personal clientele analysis and take actions as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results

    • Main requirements:
  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Swahili speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

    • Benefit from:
  • Attractive remuneration package plus performance related reward
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

    • The Hiring Experience: What Awaits You
  • Let’s Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Speak Your Strength – Language Proficiency Check
  • Show Your Skills – Live Technical Session
    • All applications will be treated with strict confidentiality!
    Ready to apply?
    APPLY
    ·

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