Role overview

Qualifications

Proven work experience as an Operations Manager in the BPO setting or similar role
Excellent understanding of organizational effectiveness and operations management
Strong leadership and team management abilities with excellent communication and interpersonal skills
Analytical and problem-solving capabilities; ability to multitask and prioritize in a fast-paced environment

Responsibilities

Ensure smooth operations and optimize productivity; lead and mentor the operations team to align with company values and performance standards
Collaborate with the executive team to develop operational strategies and formulate strategic and operational objectives
Analyze and improve current operational processes to increase efficiency, quality, and cost-effectiveness; develop and monitor KPIs
Maintain quality standards and drive operational excellence across the organization

Key facts

Remote from: Philippines
Full time
Operations Manager
English

Hard skills

Business Operations KPI Management Process Improvement Organizational Effectiveness Relational Databases Total Quality Management Project Management

Other skills

Team Leadership
Basic Internet Skills
Strategic Planning
Mentorship
Microsoft Office
Communication
Analytical Skills
Multitasking
Prioritization
Social Skills
Problem Solving

About the company

SMDigital Partners

Marketing & Advertising

At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.

Company details

Company typeSME

IndustryMarketing & Advertising

Company size51 - 200

Links

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Job description

Operations Manager

The Operations Manager will lead the operational functions of the company, ensuring that all teams work together to deliver efficiency and effectiveness across the organization. This role is vital in implementing strategies that align with the company's mission and vision, improving processes, and driving operational excellence.

Responsibilities

Ensure smooth operations and optimize productivity.
Collaborate with the executive team to develop operational strategies that align with the company's overall goals.
Analyze current operational processes and implement improvements to increase efficiency, quality, and cost-effectiveness.
Formulate strategic and operational objectives
Lead and mentor the operations team, ensuring alignment with company values, goals, and performance standards.
Drive efficiency through effective leadership.
Develop and monitor key performance indicators (KPIs) to track operational success and areas for improvement.
Maintain quality standards.

Requirements & Skills

Proven work experience as an Operations Manager in the BPO setting or similar role
Excellent understanding of organizational effectiveness and operations management
Basic IT skills, including experience with databases, MS Office, and so on
Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Analytical and problem-solving capabilities.
Ability to multitask and prioritize in a fast-paced environment
Certification in Project Management is a plus

Home Office Requirements:

Stable internet connection with at least 100 Mbps postpaid (must provide a screenshot of a speed test)
Computer (at least 16GB RAM and Intel i5 core processor equivalent or up)
Noise Cancelling Headset
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Dual Monitor

Benefits:

Healthcare Benefits
Paid Vacation Leave
Holiday Bonus

Required for consideration:

Screenshot of your present ISP speed results via speedtest.net.
Screenshot of your computer/laptop specs.