Collections Specialist I

Job Description:

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ,  FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VA.

The Collections Specialist process daily work related to placing and maintaining delinquent accounts sent to collections agencies. Maintains updates, processing, and reporting within Cable One's collection recovery software (DebtNext). This position consolidates collections functions performed by each Cable One System in one location. Responabilties may include acquisition and evaluation of consumer credit data, statistical and predictive modeling for new, expanding and/ or terminated accounts, collection of past due balances and resolutions of disputed amounts and payments.

What you will do
• Provide excellent customer service regarding collection issues
• Resolve billing errors and disputes associated with collection issues
• Deliver credit and collections support for Customer Care Sales team
• Enter bankruptcy notices in billing systems
• Respond to customer, associate, and collection agency inquiries
• Provide backup for other Collections Specialists and Manager as needed
• Maintains the Credit and Collections email inbox

• Maintain Collection reports
• Learn and comply with Cable One credit and collections practices and
policies.
• Learns and complies with regulatory requirements, including SOX.
• Assists with special projects as assigned.

Qualifications

Proficiency in Microsoft Word and Excel.

Education or Experience
High School diploma. Associate’s degree (A.A..) or equivalent from two-year
college or technical school; or six months to one-year related experience and/or
training; or equivalent combination of education and experience

Benefits 

Cable One/Sparklight appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days) 

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. 

Cable One/Sparklight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
 

Pre-hire Processes 

Cable One/Sparklight is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.  

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