Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Project Coordination Retail Operations Analytics Governance Risk Management And Compliance Project Management Decision Support Systems Meeting Facilitation Time Tracking Software Project Documentation Process Improvement Cross-Functional Collaboration Organizational Structure Stakeholder Communications

Other Skills

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Microsoft Office
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Microsoft Excel
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Problem Reporting
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Communication
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Analytical Skills
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Solutions Focused
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Proven experience in project coordination or project management
Experience managing multiple workstreams
Strong analytical and problem-solving skills
Excellent organisation, communication and stakeholder management skills

Requirements:

Coordinating key store transformation and refresh projects across the estate
Supporting the introduction of Wild Bean into Moto forecourts
Managing and coordinating multiple WHSmith store refreshes
Supporting major site transformations, including closures and relaunches

Moto Hospitality

Hospitality: Hotels, Restaurants & Leisure

About Moto Hospitality

We are the UK’s leader in motorway service areas. We have 45 locations throughout the country, with 6,000 staff dedicated to customer satisfaction. Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Simply Food, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Upper Crust, BP and ESSO. Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind. We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders. Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!

Company type: XLarge

Industry: Hospitality: Hotels, Restaurants & Leisure

Founded: 2018

Company size: 5001 - 10000

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Job description

Project Coordinator – Retail

up to £40,00 per annual
12‑18 month Fixed Term Contract
Field‑based - With travel across our sites and to Central Support in Toddington
37.5 hours per week

At Moto, our positive journeys are about building a more sustainable future — for our people, our planet and our products. We’re proud to be leading innovation across the UK motorway network, and we’re now looking for a Project Coordinator to join our WHSmith and Retail team on a 12‑18 month fixed‑term contract.

This role plays a key part in delivering high‑profile retail and transformation projects across our estate, working closely with teams across Retail, Operations, Finance and Technology.

Benefits:

Excellent bonus potential up to 15% of salary
25 day’s annual leave, plus bank holidays
Company car
Up to 60% discount for you, your partner as well as your family and friends
Enhanced benefits, including enhanced parental leave, pension, sick pay and life assurance

What you’ll be doing

As Project Coordinator, you’ll support the delivery of multiple strategic initiatives, helping to keep projects on track, stakeholders aligned and outcomes delivered. Your role will include:

Coordinating key store transformation and refresh projects across the estate
Supporting the introduction of Wild Bean into Moto forecourts
Managing and coordinating multiple WHSmith store refreshes
Supporting major site transformations, including closures and relaunches
Leading trials and pilots, including Reverse Vending Machines ahead of the Deposit Return Scheme
Supporting the rollout and optimisation of new systems, including Till Madic and Suggested Ordering
Coordinating pilot activity for home delivery across WHSmith and Forecourt
Planning and facilitating project meetings, producing agendas, minutes and follow‑up actions
Maintaining project documentation, governance and communication across workstreams
Supporting data, reporting and insight development to improve decision‑making
Identifying process improvements to enhance efficiency and ways of working

What we’re looking for

We’re looking for a confident, organised and proactive project professional who enjoys working in a fast‑paced, change‑focused environment.

You’ll bring:

Proven experience in project coordination or project management
Experience managing multiple workstreams
Strong analytical and problem‑solving skills
Excellent organisation, communication and stakeholder management skills
Confidence using Excel and Microsoft Office tools
A proactive, solutions‑focused approach with strong attention to detail
A positive, “can‑do” mindset and the ability to work cross‑functionally

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

This is a great opportunity to gain exposure to high‑impact retail and transformation projects within a well‑known brand, while making a real difference across Moto’s estate.