Key Facts

Remote From:

Full time

English

Hard Skills

HVAC Design Mechanical Inspection Documentation Generation Health And Safety Standards Escalation Management Building Services Engineering Help Desk Support Web Administration Knowledge Base Auditing Corporate Financial Reporting Hardware Support Desktop Support Fire Safety Construction Management

Other Skills

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Communication
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Resilience
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Physical Flexibility
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Microsoft Outlook
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Prioritization
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Microsoft Word
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Self-Motivation

Roles & Responsibilities

Experience in facilities/maintenance environment with building maintenance disciplines
Recognised mechanical or electrical qualification (e.g., 17th/18th Edition)
HVAC familiarity and/or qualification
Willingness to work weekends on a rota (around 1 weekend in 4–8)

Requirements:

Oversee on-site maintenance works, ensuring reactive and planned preventative maintenance (PPMs) are completed efficiently; coordinate with site management and Helpdesk
Complete PPMs (fire safety and health and safety compliance) and manage external contractors; carry out small reactive works on site
Provide desk-based support for Moto unit-based businesses, manage escalations with third-party service providers, and communicate call progress
Administer financial reporting to Site Operations Managers and senior operations team, and build/maintain a central knowledge base of known issues and procedures to support the process

Moto Hospitality

Hospitality: Hotels, Restaurants & Leisure

About Moto Hospitality

We are the UK’s leader in motorway service areas. We have 45 locations throughout the country, with 6,000 staff dedicated to customer satisfaction. Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Simply Food, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Upper Crust, BP and ESSO. Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind. We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders. Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!

Company type: XLarge

Industry: Hospitality: Hotels, Restaurants & Leisure

Founded: 2018

Company size: 5001 - 10000

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Job description

Regional Maintenance Engineer
£40,000 Potential bonus, Company Van and Colleague benefits
Covering sites in Winchester and Reading

In this role you will be expected to work 1 weekend in 4 to 8 depending on staffing levels. Telephone support is required to our help desk and sites on technical issues as they arise.

We’re Moto. We are the future of motorway rest stops. We are looking to recruit a multi skilled engineer to provide level 1 maintenance support, who is able to work at fast pace, recognise key priorities quickly, thrive on change and take pride in consistently providing great service. It’s likely that you’re already working in a facilities/maintenance environment with experience in all building maintenance disciplines and have either a recognised mechanical or electrical qualification e.g., 17th/18th Edition. You should also be HVAC familiar and/or qualified.

Benefits:

Excellent bonus potential up to 15% of salary
25 day’s annual leave, plus bank holidays
Company van with fuel card and full maintenance package
Company uniform and tool kit
Up to 60% discount for you, your partner as well as your family and friends
Enhanced benefits, including enhanced parental leave, pension, sick pay and life assurance

Responsibilities:
You will report to the Facilities Regional Manager and will work closely with site management teams and the Support Centre Helpdesk to ensure both reactive and planned preventative maintenance is completed in an efficient and effective manner.

Management of all maintenance works on site
Completion of PPMs (fire safety, H&S & compliance)
Manager all external contractors
Carry out small reactive works on site
Provide desk-based support for all Moto unit-based businesses as part of a service-focused support team for all Facilities issues and equipment failures
Manage escalations between Moto business and our 3rd party service providers through to completion and effectively communicate call progress to all interested parties
Provide daily administration of financial reporting to Site Operations Managers and senior operations team
Build and continually improve a central source of known issues and procedures to assist the support process
Dealing with adversity

Person Specification

Planned Maintenance - including fire safety checks, H&S checks, plus PPM on critical onsite plant equipment
Reactive maintenance - including undertaking minor plumbing/electrical and/or building repairs
Attention to detail and compliance especially to Health and Safety & Fire safety
Managing/overseeing Audit works for fire safety and H&S, (including obtaining quotes and overseeing the agreed works to ensure they are completed to a satisfactory standard)
Managing local contractors and overseeing the works they carry out
Collating and submitting information in an agreed format.
Self-motivated and can manage their working hours effectively
Prioritise work schedules and manage conflicting demands
Have a flexible approach and demonstrate initiative
Possess great communication skills
Have a great team ethos
Want to deliver great customer service
Have competency in Microsoft Word/Outlook applications

Ready to start your Journey with us? APPLY TODAY!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.