Systems Engineer (Flex)

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business. 

Working hours

Monday – Friday 8:00 am - 5:00 pm AZ

Rotation on-call required, occasional after hours

Location and travel requirements

Hybrid: Typically two days travel to client sites within the Phoenix, AZ metro (spread mainly east metro however some clients are NW to SW metro), Work from home is available for 3 days while handling service desk tickets.  (Number of days on-site may vary depending on client needs).

Note: This position has a high potential to become a full-time on-site field engineer as we grow our Phoenix client base. Please apply with that in mind. 

Why this job is exciting

This is a fast-paced, ever changing IT position. You will work hands-on as well as remotely with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

Who you are

Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work. 

• Must maintain a current and valid driver's license.
• Industry certifications(CompTIA A+ / Networking, M365 Endpoint Administrator, Microsoft Azure Fundamentals),bachelor's degree in computer Engineer, Computer Science, Information Systems are highly desirable.
• Accountable for maintaining high levels of customer satisfaction and billable hours.

You know how to: 

• Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues 
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients 

Technology working knowledge: 

• Experience resolving technical problems and troubleshooting in a client/server environment
• Windows Desktop Operating Systems
• Windows Server 2016 to present
• Workstation/Server Hardware
• Peripheral Devices including Printers, Scanners, etc.
• Networking including Routers, Switches, Firewalls, etc.
• Cloud-Based and Virtualization Technologies
• Common Client/Server Applications including Microsoft 365, Adobe, etc.
• Windows 10 / 11
• Networking Technologies
• Server/PC Hardware Diagnostics
• Microsoft 365 Provisioning and Support
• Cloud-Based and Virtualization Technologies
• MSP applications like ConnectWise, LabTech, and IT Glue desirable

Pay and Benefits:   

This is a full-time position located in the United States and performed remotely with some travel.  

Estimated Starting Salary/Wage Range: $36 - $40 per hour, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)  

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO  
• Seven paid national holidays 
• Medical, dental, vision options  
• Company-paid life insurance, short and long-term disability 
• Voluntary benefits such as critical illness and accident 
• Voluntary Legal Shield and identity theft protection  
• Discretionary annual 401k match plan 
• Generous employee referral bonus plan 
• Employee Assistance Program 
• Access to over 90,000+ courses in ADP My Learning  
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license 

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. 

We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

 Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.
• As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:

• Self-Description: Select adjectives that best describe you.
• Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.

Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here:  https://take.surveys.ci/s/UFfhWqnV5S/68963 

 Interview Stage - We’ll dive into your experience more in depth

• One-hour Introduction and Hiring Manager interview 
• Two-hour technical lab to assessment taken from home
• 30-minute interview with the client POC
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.  

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US

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