Role overview

Qualifications

2+ years in women's and men's specialty retail management and store leadership
1-3 years in a customer service environment
High School diploma or equivalent
Experience with social media for sales, including live streaming and creating/editing video or photo content

Responsibilities

Meet personal sales goals and monitor sales-to-goal status, consistently striving to achieve targets
Maintain a strong client focus and provide quality service; build genuine connections to grow client base
Create and edit social media content (videos and posts) and engage via virtual platforms while maintaining brand image
Assist clients with styling, perform fittings virtually or in-store, and manage the end-to-end shopping experience including ringing, packaging, and providing tracking information

Key facts

Remote from: New York (USA)
Full time
Mid-level (2-5 years)
Spanish,

Hard skills

Live Streaming Digital Content Editing Social Marketing Social Media Retail Management Social Media Profit-Based Sales Targets Product Knowledge Customer Relationship Building Wardrobe Styling Order Delivery Strategic Leadership Social Marketing Point Of Sale Brand Management Customer Centricity

Other skills

Retail Sales
Customer Service
Social Skills
Enthusiasm
Communication

About the company

AM Retail Group

ABOUT US AM Retail Group was formed as a wholly owned subsidiary of G-III Apparel Group on July 8, 2008. The company was created to operate retail store locations owned by G-III. Under our umbrella are DKNY and Karl Lagerfeld Paris stores. Our people define our company. Our associates are ambitious, smart, engaging and fun people, who strive for excellence in everything they do. Working here requires commitment, innovation, and flexibility. The entrepre-neurial drive of our associates is at the heart of our continual quest to improve and innovate. We understand that we can only succeed so long as we remember the core values that got us here. We are unabashedly proud of our achievements, illustrated by the following timeline: 2008 G-III purchased Wilsons Leather name and 115 Wilsons Leather stores from PreVu, Inc. 2013 Company opens Calvin Klein Performance stores. 2013 G-III purchased G.H. Bass & Co. name and 158 G.H. Bass & Co. stores from PVH Corp. 2016 Company opens Karl Lagerfeld Paris stores. 2016 G-III purchased Donna Karan International.

Company details

Company size1001 - 5000

Links

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Job description

At Karl Lagerfeld Paris, our sales team is one of the largest reasons for our success. We have openings for Full Time Virtual Stylist Sales Associates at our Woodbury Common Premium Outlets (Central Valley, NY) location.

JOB QUALIFICATIONS:

2+ years in Women's and Men's Specialty Retail Management
2+ years of store leadership experience preferred
1-3 years in a customer service environment
High School diploma (or equivalent)
20k+ followers on relevant social media site that aligns with company values
Proven established sales volume through the use of personal social media platform
Experience with live streaming
Experience creating and editing video or photo content to produce sales
Point of Sale and social media experience
Strong interpersonal and verbal communication skills
Previous experience as a Brand Ambassador preferred
Audience that has previously contributed to 50k+ amount in sales preferred
Bilingual in Mandarin and/or Spanish a plus

RESPONSIBILITIES:

Meet personal sales goals set by the company. Be aware of sales-to-goal status and consistently strive to achieve personal sales expectations.
Maintain a strong client focus and consistently provide quality service.
Enthusiastically communicate with DKNY and Karl Lagerfeld Paris clients via virtual platforms.
Tries on new collections, participates in fit sessions (in person or virtually) and talk effortlessly about our styles and the way they fit.
Create and edit social media content using appropriate hashtags and tagging while maintaining brand image and integrity.
Work in-store to create social media content (2 videos and 3-5 posts per week)
Build genuine connections with clients to achieve DKNY and Karl Lagerfeld Paris email capture and acquire new clients, streamers and influencers through virtual platforms.
Assist clients to look and feel their best in clothing picked out to complement their style, body type and match their taste.
Remain client-centered; doing what's right and best for the client despite what is trendy and hot. Allow the client to express their styling needs.
Maintain a genuine and engaging interest throughout the contact while committing to maximizing the experience for our clients, by knowing, serving and delighting them from start to finish. This includes ringing, packaging the order and providing tracking information if applicable.
Is knowledgeable of brand product details and company initiatives to be able to inform clients of current communications that are relevant to their shopping interests (i.e. sales, promotions, new deliveries).

OTHER INFORMATION:

Being successful at AM Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more!

Equal Opportunity Employer

AM Retail Groups family of retail stores include: Wilsons Leather, G.H. Bass & Co, DKNY, DKNY Performance Shops, and Karl Lagerfeld Paris