Bilingual Customer Experience Associate - Spanish (Patient Access and Scheduling Specialist)

This is a remote position.

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

The Patient Access and Scheduling Specialist serves as the primary point of contact for patients entering the healthcare system. This role is a blend of high-level customer service and technical precision, ensuring that patient demographics, insurance verification, and clinical scheduling are handled accurately to facilitate a seamless care experience.

Key Responsibilities

• Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
  

• Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
  

• Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
  

• Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
  

• Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
  

• Patient Advocacy: Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.​
  

Requirements

Required Qualifications

• Education: College-level education or a College Graduate is required; an Associate’s degree in Healthcare Administration or a related field is a plus.
  

• Experience: Minimum of 1–2 years of experience in a inbound healthcare account, preferably in Patient Scheduling
  

• Technical Skills: Proficiency in medical terminology and a strong understanding of ICD-10/CPT coding basics.
  

• Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment
  

• Actual Customer Service Experience supporting Bilingual Spanish/English for 2 years