Patient Services Representative

This is a remote position.

• Handle patient calls related to their outstanding balances
  
• Transcribe voicemails from patients and returns the patients' message
  
• Facilitate payments utilizing client software application
  
• Review all records and makes necessary financial responsibility transfers
  
• Check patient eligibility through insurance online website
  
• Make payment plan arrangements for patients experiencing financial difficulty, and small balance write-off based on the Client established guidelines
  
• Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
  
• Stay up to date with the changes that affect client’s reimbursements
  
• Understand how the medical insurance industry works
  
• Thoroughly notes all encounters/accounts worked
  
• Always maintain HIPAA guidelines. Patient confidentiality is critical
  
• Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability.
  

Requirements

Requirements

• Graduate of any 4-year course
  
• Must have at least 1 year prior experience inbound customer service support preferably in the U.S. medical billing industry
  
• Possesses keen attention to details
  
• Must have excellent English written and oral communication skills
  
• Willing to work under pressure
  
• Willing to work U.S. hours