Senior Product Manager

We’re seeking a forward-thinking Senior Product Manager to lead the next generation of our appointment scheduling suite. Based in Mexico and partnering closely with US-based engineering teams and US-based enterprise customers, you’ll own the full product lifecycle—from discovery through delivery, adoption, and iteration. You’ll drive the roadmap, collaborate cross-functionally, and build experiences integrated with platforms like Salesforce that help our enterprise customers scale engagement, improve resource utilization, and grow with confidence. This role combines senior product leadership with the exciting challenge of leveraging AI to solve real problems for B2B SaaS customers.

Your Responsibilities

• Innovation through Customer Insight
  Engage directly with customers to uncover unmet needs and validate new ideas. Translate pain points into opportunities where automation, prediction, or personalization can drive breakthrough value.
• Salesforce + Ecosystem Integration
  Lead product thinking around integrations with Salesforce and other core systems to ensure scheduling data is contextual, actionable, and seamlessly integrated into customer workflows.

• Execution & Delivery
  Translate strategic goals and company vision into requirements, epics, and user stories that impact the growth and retention of the customer base. Work closely with engineering, UX, product marketing and sales enablement to build and release new features that are easy to use and add value to our customers. Ensure roadmap priorities are aligned with our key ICPs and target the most important product gaps based on competitive and market landscape.
• Metrics-Driven Iteration
  Define and track KPIs that reflect product success across the full lifecycle. Analyze adoption, retention, and usage patterns to refine experiences post-launch and inform prioritization decisions.
• Go-to-Market Readiness
  Lead cross-functional Go To Market activities for new launches and upgrades. Collaborate with product marketing, sales, and customer success to position intelligent scheduling as a differentiator. Create enablement materials and ensure internal teams and enterprise clients can adopt and trust your product.
• AI-Driven Product Strategy
  Own the vision and roadmap for appointment scheduling, with a strong emphasis on embedding intelligent capabilities. Partner with AI/ML and engineering teams to identify use cases such as smart routing, predictive availability, and conversational scheduling. Evaluate build-vs-buy decisions and ensure technical feasibility.
• Product Lifecycle Ownership
  Own the end-to-end product lifecycle from ideation through development, launch, post-launch optimization, and end-of-life. Ensure each phase has clear success criteria and customer feedback loops. Drive continuous improvement through retrospectives and lessons learned.
• Cross-Border Enterprise Collaboration
  Work effectively across time zones with US-based engineering, sales, customer success, and executive teams. Serve as the product voice in customer-facing meetings and executive reviews. Mentor junior product team members and help build PM best practices across the organization.

Your Qualifications

• 7+ years in B2B SaaS product management, with experience owning products serving enterprise customers; appointment scheduling or calendar tool experience is a strong plus
• Salesforce.com general experience
• Strong understanding of customer experience design and product usability
• Skilled at turning complex technical solutions into intuitive user experiences
• Hands-on experience owning the full product lifecycle from concept through launch, adoption, iteration, and end-of-life
• Demonstrated experience working with US-based enterprise SaaS companies, including direct customer engagement and cross-time zone collaboration
• Strong written and verbal communication skills in English (business-fluent or native-level required); Spanish proficiency is a plus
• Willing to travel to the US for business meetings and customer visits as needed (15-20%)
• Excellent communication and presentation skills across technical and non-technical audiences
• Ability to develop a business strategy, create a product vision, and craft a roadmap to achieve business goals
• Experience working embedded with engineering teams in agile environments (sprint planning, backlog management, trade-off discussions)

Preferred Experience

• Prior experience in fintech and/or wealth management
• Salesforce administration and configuration experience.  Salesforce Admin Certification and/or any other Salesforce Certifications.
• Experience with Salesforce App Exchange / Managed Packages - evaluating, installing, configuring, or integrating. Experience as a Salesforce ISV / App Exchange Partner.
• Knowledge at a configuration or administrative level of web conferencing solutions – Zoom, Microsoft Teams, Webex and/or of email / calendar solutions – Microsoft Outlook/Exchange/365, Google Workspace.
• Technical background (engineering, data science, or analytics)
• Success working with AI/ML teams to bring predictive or automated features to market