Cluster People Business Partner

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

JOB PURPOSE

The Cluster People Business Partner serves as a strategic advisor to the Cluster General Manager and the senior leadership teams across markets associated with the specific cluster. This role is the primary driver of a cultural transformation agenda that positions people’s capabilities as a competitive advantage, aligning modern HR practices with business objectives.

Operating at the intersection of business strategy and human capital, the People BP translates organizational priorities into actionable talent, culture, and engagement strategies, while ensuring compliance with the diverse labor legislation.

Duties & Responsibilities include, but are not limited to:

1. Strategic Business Partnership

•           Act as a trusted advisor to the Cluster GM and Country Station Managers on all people-related matters, connecting HR strategy to business outcomes and P&L impact.

•           Co-lead annual strategic planning with GMs and Financial Controllers, providing workforce analytics, headcount forecasting, and organizational design recommendations.

•           Translate corporate and cluster-level strategy into actionable people plans with clear milestones and KPIs.

•           Leverage HR data and analytics in partnership with the People Analytics Manager (via Workday and other HRIS tools) to drive evidence-based decision-making and present actionable insights to senior leadership.

•           Manage and coordinate HR core processes across the cluster in collaboration with country HR Representatives, ensuring alignment with corporate initiatives and the overall company strategy.

•           Serve as the primary point of contact for people-related queries from team members, management, and senior leaders, ensuring prompt resolution and appropriate escalation when needed.

2. Culture Transformation & Team Member Experience

•           Lead the design and execution of a cultural transformation roadmap aligned with GCG’s values and the cluster’s unique multicultural identity across different territories within the cluster.

•           Foster an inclusive workplace culture that embraces the linguistic and cultural richness of the cluster, ensuring all team members feel valued and able to contribute fully.

•           Design and implement holistic Team Member Experience (TMX) programs, including wellbeing, recognition, flexible work arrangements, and career development pathways.

•           Drive engagement strategy based on survey insights; create and monitor engagement action plans with country leaders; conduct small group listening sessions during station visits to capture team member feedback.

•           Serve as an internal change management catalyst in close collaboration with the Transformation Business Partner (SAP & Change Management), applying structured methodologies to support system implementations, process redesign, and new ways of working across the cluster.

3. Talent Management, Learning & Organizational Development

•           Lead the end-to-end talent acquisition strategy for the cluster in partnership with the Talent Acquisition Business Partner, including employer branding, candidate experience, and partnerships with local universities and organizations to build talent pipelines and internship programs.

•           Execute the annual performance management cycle, talent review, and succession planning processes in close coordination with the Organizational Development Manager, ensuring global frameworks are applied with local relevance.

•           Identify capability gaps and design upskilling/reskilling programs that prepare the workforce for evolving business demands.

•           Coach and develop country HR Leads, building local HR capability and ensuring consistent execution of HR processes across markets.

•           Own and direct the end-to-end Learning & Development strategy across the cluster, covering the full team member lifecycle: onboarding, technical and soft-skill training, leadership development, cross-functional rotations, and career transitions.

•           Ensure execution of onboarding journeys that accelerate time-to-productivity and reinforce culture from day one, ensuring a consistent yet locally relevant experience across all five territories.

•           Build a continuous learning ecosystem that combines formal programs, on-the-job experiences, mentoring, and digital learning platforms to support team member growth at every career stage.

•           Track and report learning effectiveness through completion rates, skill assessments, and business impact metrics, leveraging Workday and other platforms to ensure data-driven program optimization.

4. Total Rewards & Retention

•           Partner with the Total Rewards Manager to conduct local market benchmarking and design competitive, equitable compensation and benefits strategies across the five territories.

•           Manage pay review cycles, absence monitoring, and wage queries in alignment with company guidelines and local legislation.

•           Oversee payroll operations and ensure accuracy and compliance in coordination with local finance teams.

5. Compliance, Labor Relations & Ethics

•           Ensure full compliance with labor legislation, collective bargaining agreements, and union agreements across all five jurisdictions in the cluster.

•           Implement and enforce all GCG HR policies and procedures across the cluster, adapting to local regulatory requirements.

•           Support the Executive HR Director in investigating and resolving Whistleblowing cases submitted via the EQS confidential platform.

•           Monitor changes in local employment law and proactively advise leadership on needed actions to maintain compliance.

•           Maintain accurate team member records through robust HRIS management and ensure timely delivery of corporate and cluster management reports.

•           Design and maintain an effective filing and retrieval system for historical and current team member records across the cluster, ensuring data integrity and accessibility.

6. Professional Development & Industry Knowledge

•           Stay current with industry trends, emerging HR practices, and employment legislation by attending educational workshops, conferences, and professional development opportunities.

•           Maintain and expand professional networks by reviewing professional publications, participating in HR professional societies, and engaging with industry communities relevant to the airline, catering, and food services sectors.

•           Monitor changes in industry knowledge, labor market dynamics, and best practices across the region to inform the cluster’s people strategy.

Qualifications & Skills

Education & Certifications

•           Bachelor’s Degree in Human Resources, Business Administration, General Management, Organizational Psychology, or related field (Master’s preferred).

•           HR professional certification (SHRM-SCP, CIPD, or equivalent) strongly preferred.

•           Change management certification (Prosci, CCMP, or similar) is a plus.

Experience

•           Minimum 8 years of progressive HR experience, with at least 3 years in a multi-country or multi-unit HR Business Partner role.

•           Demonstrated experience leading cultural transformation or organizational change programs.

•           Hands-on experience with HRIS platforms (Workday preferred) and HR analytics/reporting.

•           Knowledge of labor laws, collective bargaining, and union agreements.

•           Experience in the airline industry, airline catering, or food services is a strong advantage.

•           Some accounting, budgeting, and workforce cost management experience preferred.

•           Excellent analytical, interpersonal, written, and oral communication skills.

•           Proficient in Microsoft Office Suite and comfortable adopting digital HR tools and collaboration platforms.

•           Strong service orientation with a commitment to delivering seamless experience to internal clients at all levels.

•           Demonstrated high level of confidentiality, reliability, and personal accountability.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!