Key Facts

Remote From:

Full time

Mid-level (2-5 years)

French, English

Hard Skills

Invoicing Microsoft Dynamics Account Management Sales Management Logistics Account Management Pricing Strategies Regulatory Compliance Customer Relationship Management Stakeholder Communications Inventory Management Supply Transport Credit Management Marketing Process Improvement Customer Centricity Organizational Structure

Other Skills

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Customer Service
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Scheduling
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Microsoft Office
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Innovation
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Sales
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Professionalism
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Communication
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Time Management
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Teamwork
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Prioritization
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Relationship Building
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Problem Solving

Roles & Responsibilities

High school degree
At least 2 years of experience in customer service
Minimum of 2 years of experience with the Microsoft Office Suite, including Dynamics
Fully bilingual in English and French

Requirements:

Receive and respond to customer inquiries and concerns to enhance customer satisfaction
Position and promote products and services based on customer needs
Communicate all customer-related issues within the account portfolio to Account Managers and Health Assurance/Production when necessary
Process adjustments/credits to customer accounts with Finance

Genus PLC

About Genus PLC

Genus is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, Genus R&D advances an agricultural practice thousands of years old – animal breeding. Our goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. We believe a more sustainable food system starts with better breeding and genetics. Through ABS Global (bovine) and PIC (porcine), we supply high-quality breeding animals with desirable characteristics to farmers, enabling them to produce better quality meat and milk more efficiently to feed the world more sustainably. Our breeding animals’ desirable characteristics include feed efficiency, disease resistance, growth rate, protein and fat content, and fertility. ABS Global is the world-leading provider of bovine genetics, reproduction services, technologies, and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. In bovine genetics, ABS serves more than 40,000 customers globally, including some of the world’s leading beef and dairy producers. PIC, which stands for ‘Pig Improvement Company,’ was founded in 1962 in Oxfordshire, England. PIC strives to make their customers the most successful pig producers in the world and their “Never Stop Improving” philosophy means a continuous effort to listen carefully to customers and drive innovation to create ever-increasing value for pig and pork producers.

Founded: 2018

Company size: 1001 - 5000

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Job description

Role Overview:

PIC Canada, a Genus Company, has an exciting opportunity for a highly motivated Bilingual (English/French) Customer Service Specialist.

In this role, you will manage a portfolio of PIC customers by delivering exceptional service, executing accurate account updates, and ensuring all customer interactions are handled with efficiency and care.

A key requirement for this position is being bilingual in English and French, as you will regularly support and communicate with customers and internal partners across multiple regions.

You will serve as a key liaison between customers and internal teams—working closely with Account Managers, Finance, Health Assurance, Production, Inventory Management, Transport, and Scheduling to ensure a seamless customer experience. The ideal candidate thrives in a fast‑paced, culturally diverse environment and brings strong communication, organization, and problem‑solving skills. You excel at building relationships, prioritizing tasks, and meeting deadlines while maintaining a high level of professionalism and customer focus.

This position is based remotely in Canada and it requires approximately 5–10% travel, based on the business needs.

The salary range for this position is between $55,000 and $58,0000 CAD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

You Will:

Receive and respond to customer inquiries and concerns in a manner that enhances customer satisfaction
Position and promote products and service based on customer needs
Communicate all customer-related issues within respective account portfolio to Account Managers, as well as Health Assurance and Production when necessary.
Process adjustments/credits to customer accounts with Finance
Work closely with Inventory Management, Transport and Scheduling to optimize business logistics with customer needs
Execute pre-delivery calls with customers and veterinarians for animal shipments
Work closely with Invoicing to ensure correct pricing and billing is applied to all transactions
Work closely with account managers and finance to ensure royalty numbers and payments are received in a timely manner
Assure operational compliance with all Company policies, procedures, and regulations
Travel approximately 5-10%

Requirements:

Basic Qualifications (required):

High school degree
At least 2 years of experience in customer service
Minimum of 2 years of experience with the Microsoft Office Suite, including Dynamics
Authorized to work in Canada without sponsorship
Fully bilingual in English and French

Preferred Qualifications:

At least 2 years of experience in sales, marketing, or corporate customer service within a swine or agriculture‑related business, with demonstrated success in improving processes and efficiencies through innovation and creativity
Experience in pig production, biosecurity practices, and other operational areas, particularly production and transportation
University degree preferred

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Business Overview:

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.

PIC, our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.

Our vision is clear: Pioneering animal genetic improvement to help nourish the world.

Benefits Overview:

At Genus, we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (earned time off). This position will have opportunities for growth.

Equal Employment Opportunities:

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Recruitment Fraud Warning:

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.