Customer Service Representative

The Science Team at Pride Health is currently supporting a client in the pharmaceutical industry and has opening of Customer Service Representative which is 100% Remote.
 
Position Summary:
We are seeking an enthusiastic, detail-oriented Customer Experience Representative who thrives in a fast-paced environment and is passionate about supporting families. This role focuses on assisting parents and families throughout their experience with our products and services.
 
Additional Details:
Pay range: $14 to $ 16/hour on W2 as per your experience
Contract Length: 6 Months with the possibility of extension 
 
Key Responsibilities

• Achieve daily, weekly, and monthly performance goals and KPIs.
• Adhere to assigned schedules, productivity standards, and outreach protocols.
• Conduct inbound and outbound calls to existing customers and leads.
• Assist families throughout the service lifecycle, including coordination related to the birthing and delivery process.
• Maintain accuracy, integrity, and confidentiality of customer information.
• Master product knowledge to accurately communicate service details.
• Ensure compliance with standard operating procedures (SOPs) and quality management systems.
• Resolve customer inquiries and challenges effectively and professionally.
• Handle escalated customer concerns as needed.
• Build and maintain strong customer relationships.
• Collaborate with cross-functional teams to improve service processes.
• Support new-hire training initiatives when required.
• Participate in continuous improvement projects within the department.

• Exceptional verbal and written communication skills.
• Strong organizational and recordkeeping abilities.
• Proven ability to meet and exceed KPIs.
• Detail-oriented with high accuracy in data entry and documentation.
• Experience in inbound and outbound customer service.
• Call center environment experience preferred.
• Selling and upselling abilities.
• Proficiency in CRM systems (e.g., Salesforce, Siebel).
• 2+ years of customer service or relevant experience preferred.
• Bachelor’s degree preferred.

 
Must be authorized to work in the United States.


Pride Health offers eligible employees’ comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
 
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About Us
 
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
 
We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
 
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

 
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