SALESFORCE RELEASE MANAGER

This is a remote position.

Project Description: 

Cloud and Digital Technology Services is part of the Information Management and Information Technology groups supporting health organizations, working in close partnership with the Ministry of Health to advance the British Columbia Digital Health Strategy. The service delivers and operates secure provincial cloud platforms that enables health organizations and care providers across British Columbia to share information efficiently, reduce technology duplication, and improve care outcomes.

Salesforce is one of the cloud platforms within the PHSA and is used to host the Immunization Management System (ImmsBC) for British Columbia, supporting scalable and cost-effective delivery of a critical provincial health service.

Services Required:

The Senior Salesforce Release Manager designs, develops, implements, and manages the procedures including (but not limited to) documentation standards, coding standards, release management processes, naming conventions, source control and, most important, deployments. Should be comfortable with Agile DevOps practice and governance, as well as communicating, prioritizing, and managing all aspects of the Salesforce platform at an enterprise scale. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

This is a balanced technical and business-facing role, with the following responsibilities:

·       Develop and implement Release and Change Management processing across multiple Development Teams from product inception to sustainment mode

·       Define DevOps and Environment Management Best Practices for across for

·       Salesforce platform Go-Live and scheduled releases

·       Collaborate across multiple streams to identify potential impacts and dependencies to help mitigate critical issues

·       Lead reference team meetings related to new releases

·       Plan the deployment of the changes, a process that can vary immensely in scope and includes reviews at key interim milestones

·       Work with operations management during production migration

·       Conducting a post-implementation process that reviews whether the change has achieved the goals that were established for it and determines whether to keep the change or back it out.

·       Responsible for source and version control tools including their use, function, processes, and procedures

·       Confirmation that what is tested is migrated to production

·       Agrees scope of the items that are to be controlled and deployed

·       Ensures that changes to the configuration management methods and processes are properly approved and communicated

·       Implements the change management plan, following defined processes and appropriate procedures

·       Manages and communicates all changes that have upstream and downstream impact to appropriate stakeholders

·       Plans the deployment of the changes, a process that can vary immensely in scope and includes reviews at key interim milestones

·       Collaboration And Coordination: Communicate with Project Teams, Project Managers, and Functional Release Managers to understand the demand, prepare landscape and setup sandboxes to support the release process. Providing leadership, take control of the management and coordination of the deployment process.

·       Supporting/Planning project cutovers and oversee deployments: Manage releases according to the organization standards and adhere to timelines. Ensure appropriate resources are available and communicate deployment status as necessary.

·       Subject Matter Expert for the release management tools: As an expert on the use of these tools, you must provide leadership to support, training of other team members, resolving issues in the deployment of their releases/project streams.

·       Mitigating Risk: Identify risks during code merging and ensure the quality of code released into production and should conduct release reviews, should facilitated decision on GoLive of releases

·       Salesforce Platform Knowledge: Must be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.

·       Work PST hours and participate in production code releases at least twice in a month starting from 10pm PST/ 1am EST. This will span for 3+ hours minimum and perform post release activities and update by next Morning.

Requirements

Specific Qualifications or Experience Required: 

·       Minimum 5+ years of experience on Cloud platforms like the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions

·       3+ years as a Salesforce Release Manager in an enterprise-level environment

·       3+ years of experience in Migration tools such as Change sets, Informatica, Eclipse,Ant.

·       Experience managing the release processes for business on-boarding projects and data Migrations.

·       Experience with Salesforce release management on an enterprise, multi-org scale