Key Facts

Remote From:

Full time

English

Hard Skills

Proposal Development Salesforce Customer Retention Contract Management Escalation Management Strategic Partnership Internal Reporting System Customer Analysis Pricing Strategies Account Management Data Privacy Laws Service Management Root Cause Analysis Stakeholder Communications Sales Development Compliance Management Billing Inquiries Customer Centricity

Other Skills

•
Communication
•
Teamwork
•
Proactivity
•
Analytical Thinking
•
Relationship Management

Roles & Responsibilities

Sector Experience: Proven experience in a customer-facing commercial role, preferably within the Information Management or Data Protection industry.
Technical Proficiency: Strong knowledge of Salesforce.com (SFDC) and internal reporting systems to provide detailed responses to Requests for Proposals (RFPs).
Analytical Problem-Solving: Proven ability to perform customer service analysis and make recommendations on appropriate pricing structures or contract requirements.
Communication Excellence: Exceptional relationship management skills with the ability to use appropriate methods of persuasion when soliciting agreement from stakeholders.

Requirements:

Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations.
Drive Retention and Revenue: Proactively manage the contract renewal process and negotiate pricing to ensure customer retention and identify new business opportunities within your assigned accounts.
Resolve Escalations and Ensure Compliance: Research and resolve complex billing or service issues while conducting compliance assessments and root cause analysis to maintain high service standards.

Iron Mountain

Information Technology & Services

About Iron Mountain

Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for more information.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial team.In this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining clients while driving revenue growth through strategic collaboration.You will join a high-performing team in the United Kingdom that partners with Account Managers and Account Executives to provide comprehensive support across all service lines.

What You’ll Do (Core Responsibilities)

In this role, you will:

Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations.
Drive Retention and Revenue: Proactively manage the contract renewal process and negotiate pricing to ensure customer retention and identify new business opportunities within your assigned accounts.
Resolve Escalations and Ensure Compliance: Research and resolve complex billing or service issues while conducting compliance assessments and root cause analysis to maintain high service standards.

What You’ll Bring (Skills & Education)

The ideal candidate will have:

Sector Experience: Proven experience in a customer-facing commercial role, preferably within the Information Management or Data Protection industry.
Technical Proficiency: Strong knowledge of Sales Force Dot Com (SFDC) and internal reporting systems to provide detailed responses to Requests for Proposal (RFP).
Analytical Problem-Solving: Proven ability to perform customer service analysis and make recommendations on appropriate pricing structures or contract requirements.
Communication Excellence: Exceptional relationship management skills with the ability to use appropriate methods of persuasion when soliciting agreement from stakeholders.

What We Offer (Benefits)