Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience
Minimum of 5 years of experience in customer success, solution architecture, or technical consulting within enterprise software organizations
At least 5 years of technical team leadership experience in a regional or global capacity
Proven expertise in managing customer escalations and delivering technical solutions
Requirements:
Provide leadership for Customer Success Engineering initiatives, including technical solutioning, upgrades, and OnPrem-to-OnDemand migrations.
Act as a trusted technical advisor, facilitating high-level customer engagements and managing escalations effectively.
Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions, while driving efficiency through process improvements and automation.
Manage and mentor regional teams, focusing on talent development, performance management, and data-driven KPI monitoring.
