Role overview

Qualifications

3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles)
3+ years of experience supporting SaaS platforms
3+ years of experience with Python in production environments
Bachelor’s degree in Computer Science or a related field (or equivalent experience)

Responsibilities

Manage our Jira support help desk, and ensure SLAs are met
Build and continuously improve the support processes
Develop and maintain Python scripts to import/export data
Triage customer issues by checking logs and running simple database queries

Key facts

Remote from: Anywhere
Fixed term
Mid-level (2-5 years)
Technical Support Engineer
English

Other skills

Communication
Teamwork
Presentations
Problem Solving

About the company

GBH

IT Services & IT Consulting

GBH is a technology consulting company with deep roots in product engineering and IT. At GBH, we develop technology initiatives that reduce risks and improve bottom-line. Our company products include tech enabled innovation, it managed services, custom software development and it staff augmentation that create industry-leading results. All of these products have been tailored to help companies improve the speed in which they reach their expected outcomes, create industry-leading competitive advantage through technology as well as guarantee business continuity and reduce risks.

Company details

Company typeSME

IndustryIT Services & IT Consulting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

****If not located in LATAM, PLEASE DO NOT APPLY, thanks****

At GBH, we don’t just do tech, we live it, breathe it, and build it with purpose.

We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.

We’re Geared for Impact. Built for Belonging. And always ready for what’s next.

In this role, you will manage our support queue, develop & maintain Python scripts to import & export customer data, triage customer issues, and ensure we adhere to our SLA. You will be reporting to the Head of Engineering.

You will be responsible for:

Manage our Jira support help desk, and ensure SLAs are met
Build and continuous improve the support processes
Develop & maintain Python scripts to import & export data
Manage support requests for customers across
Triage customer issues by checking logs, run simple database queries
Perform root cause analysis for production errors and recommend improvements
Work with different team members and stakeholders representing all areas of the business
Regularly prepare and present content to stakeholders

Requirements

3+ years of professional experience in software engineering (front-end, back-end, or full-stack roles)
3+ years of experience supporting SaaS platforms
3+ years of experience with Python in production environments
Bachelor’s degree in Computer Science or a related field (or equivalent experience)
Experience designing and consuming APIs, including GraphQL
Solid understanding of version control best practices using Git
Strong communication skills and comfort working with technical and non-technical stakeholders
Advanced English proficiency
Based on LATAM only.

Meet the Team

We’re a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.

On this team you´ll work with a group of talented professionals such as Hector Aristy.

Benefits

Why Join GBH?

Our Culture: A friendly, fast-paced and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team.
Learning & Development: We do our best to set the best baselines to accelerate your career.
Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

What Happens once you apply?

Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum.

Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.

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