2+ years in account management, customer success, sales, or growth roles.
1+ years in paid media platforms (e.g., Microsoft Ads, Google Ads, TikTok, Meta, LinkedIn, or Programmatic).
Strong understanding of digital advertising metrics, KPIs, and campaign performance concepts.
Experience managing client relationships and driving account growth or retention; ability to engage both operational teams and senior stakeholders.
Requirements:
Own revenue and adoption quota across a portfolio of agency accounts; drive expansion through upsells, cross-sells, and increased platform adoption; identify growth opportunities and support conversion of agency engagement into long-term value.
Act as the primary point of contact for assigned agency partners; support onboarding and adoption of the SaaS platform; ensure agencies understand and effectively use platform insights and recommendations; drive activation, engagement, and long-term retention.
Provide strategic paid media advisory across Microsoft Ads, Google Ads, TikTok, and Programmatic environments; translate platform data and insights into actionable recommendations; stay informed on paid media trends and advocate better platform utilization (non-executional).
Manage relationships with agency partners; collaborate on joint initiatives with platform partners; support co-sell opportunities, incentives, and partner growth programs; tailor engagement to agency maturity.
Job description
This is a remote position.
About the Role
We’re hiring a commercially driven Account Manager to support and grow our agency ecosystem across a SaaS-powered paid media platform.
This is a hybrid role that combines customer success, account growth, and paid media advisory support. You will manage a portfolio of agency partners, drive platform adoption, and generate revenue through expansion and upsell opportunities.
Rather than managing campaigns directly, you will act as a strategic partner to agencies, helping them adopt the platform, improve performance visibility, and unlock growth through Microsoft Ads, Google Ads, TikTok, and Programmatic ecosystems.
This is a quota-carrying role focused on account expansion, product adoption, and partner success.
Responsabilities
Account Growth & Revenue Ownership
Own a revenue and adoption quota across a portfolio of agency accounts.
Drive expansion through upsells, cross-sells, and increased platform adoption.
Identify growth opportunities within existing agency relationships.
Support conversion of agency engagement into long-term commercial value.
Customer Success & Platform Adoption
Act as the primary point of contact for assigned agency partners.
Support onboarding and adoption of the SaaS platform across agency accounts.
Ensure agencies understand and effectively use platform insights and recommendations.
Drive activation, engagement, and long-term retention across your portfolio.
Paid Media Advisory (Non-Executional)
Provide strategic guidance across Microsoft Ads, Google Ads, TikTok, and Programmatic environments.
Translate platform data and insights into actionable recommendations for agencies.
Stay informed on paid media trends including automation, AI bidding, and audience targeting.
Support agencies in improving performance through better platform utilization (not campaign execution).
Agency & Partner Management
Manage relationships with a portfolio of agency partners of varying size and maturity.
Support joint initiatives with platform partners such as Microsoft Advertising and TikTok.
Collaborate on co-sell opportunities, incentives, and partner growth programs.
Adapt communication and engagement strategies based on agency responsiveness and sophistication.
Pipeline, CRM & Commercial Tracking
Manage account activity, forecasting, and performance tracking in CRM systems (e.g., HubSpot).
Track engagement, adoption, and expansion opportunities across your portfolio.
Support renewals, proposals, audits, and growth discussions with agencies.
Maintain accurate visibility of account health and commercial opportunities.
Requirements
2+ years in account management, customer success, sales, or growth roles.
1+ years in paid media platforms such as Microsoft Ads, Google Ads, TikTok, Meta, LinkedIn, or Programmatic.
Strong understanding of digital advertising metrics, KPIs, and campaign performance concepts.
Experience managing client relationships and driving account growth or retention.
Strong communication skills with the ability to engage both operational teams and senior stakeholders.
Comfortable managing multiple accounts in a fast-paced, portfolio-based environment.
Nice to have's
Experience in SaaS, ad-tech, or platform-based businesses.
Familiarity with agency environments or channel/partner sales models.
Exposure to B2B demand generation or ABM concepts.
Understanding of SaaS metrics such as MRR, churn, LTV, and NPS.
Certifications in Microsoft Ads, Google Ads, or Meta.
