Key Facts

Remote From:

Full time

English

Hard Skills

Accounts Receivable Help Desk Support Data Management Business Communication Digital File Management Social Media Management Applied Marketing Compliance Management Lease Contracts Microsoft Operating Systems Order Management Email Management Customer Experience Improvement Remote Administration Self-Regulation Business Alignment

Other Skills

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Customer Service
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Data Reporting
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Professionalism
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Communication
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Adaptability
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Time Management
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Detail Oriented
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Reliability

Roles & Responsibilities

Fluent in written and spoken English with a good American accent
Quiet and professional home office setup and willingness to undergo background checking
Willing to work the graveyard shift and have fast, reliable internet (minimum 10 Mbps) with backup
Computer requirements: Windows 11 or macOS; Windows RAM at least 12GB (Ryzen 5 2200/i5 8th gen or higher); Mac RAM at least 8GB

Requirements:

Provide customer support and manage client communications, including handling calls and email inquiries
Perform administrative tasks such as accounts receivable/payable, work order processing, notices, compliance, lease renewals, document preparation, and email management
Assist with marketing and social media management; follow client-specific SOPs and stay updated on SOP changes and company guidelines
Provide data, updates, and reports to the leadership team; represent VirtuallyinCredible’s core values in all interactions

Job description

This is a remote position.

About Us

VirtuallyinCredible is a people-focused company that started with one Virtual Assistant and has grown to over a thousand home-based VAs. We are committed to providing excellent service to our clients while creating a supportive and growth-oriented environment for our team members.

We are currently looking for a General Virtual Assistant who will help deliver outstanding customer support and contribute to our continued success.

Responsibilities

Provide customer support and manage client communications
Handle calls and email inquiries
Perform administrative tasks such as A/R, A/P, work order processing, notices, compliance, lease renewals, document preparation, and email management
Assist with marketing and social media management
Follow client-specific Standard Operating Procedures (SOPs)
Stay updated on changes to SOPs and company guidelines
Represent VirtuallyinCredible’s core values in all interactions
Provide data, updates, and reports to the leadership team as needed
Perform additional tasks as required