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Customer Support Specialist - Polish language

Role overview

Qualifications

  • Fluent in Polish (written and spoken)
  • Intermediate to advanced level of English
  • Strong communication skills and a customer-oriented mindset
  • Ability to work in a fast-paced, team-oriented environment

Responsibilities

  • Provide customer support in Polish via phone
  • Assist customers with inquiries, orders, and product-related questions
  • Accurately document and maintain records of customer interactions and solutions
  • Deliver a high level of customer satisfaction through professional and friendly communication

Key facts

Other skills

  • Record Keeping
  • Customer Service
  • Professionalism
  • Adaptability
  • Communication
  • Teamwork

About the company

Silver Bell Group logo

Silver Bell Group

Outsourcing & Offshoring

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Company details

Company typeScaleup
IndustryOutsourcing & Offshoring
Company size201 - 500

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Job description

This is a remote position.


Are you passionate about helping people and solving problems over the phone?

Join Silver Bell Group and become part of a team supporting customers in the insurance sector. We are looking for Polish-speaking Customer Support Specialists who want to grow in an international environment and work within a dynamic and supportive team.

Responsibilities:

  • Provide customer support in Polish via phone

  • Assist customers with inquiries, orders, and product-related questions

  • Accurately document and maintain records of customer interactions and solutions

  • Deliver a high level of customer satisfaction through professional and friendly communication

Requirements:

  • Fluent in Polish (written and spoken)

  • Intermediate to advanced level of English

  • Strong communication skills and a customer-oriented mindset

  • Previous experience in customer support or a similar role is an advantage

  • Ability to work in a fast-paced, team-oriented environment

What we offer:

  • Competitive salary

  • Comprehensive onboarding and training to help you succeed

  • Remote work model

  • Clear career path and opportunities for advancement

  • Referral bonus program – earn extra by recommending friends

  • Team-building activities and a supportive team culture



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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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