Position Overview 

We are seeking a detail oriented and technically skilled QA Test Builder and Technical Analyst to join our Mortgage Servicing team, with a primary focus on process design and test development within the ACES Quality Management System. The ideal candidate will play a key role in designing, building, and executing comprehensive quality assurance test cases while delivering technical analysis to support mortgage servicing operations. This position requires a strong blend of quality assurance expertise, mortgage servicing experience, and advanced technical proficiency with the ACES platform. 

Key Responsibilities 

• Serve as the Quality Assurance department’s primary ACES Quality Management System SME, leading test design, configuration guidance, data mapping and integrity validation, reporting structure, and best practice QA methodologies to ensure optimal platform performance, compliance, and operational excellence. 

• Collaborate with business stakeholders, IT teams, and ACES administrators to gather requirements, clarify test objectives, troubleshoot issues, and support end-to-end testing initiatives. 

• Analyze business requirements and translate them into effective test plans and solutions to ensure ACES system integrity and regulatory compliance. 

• Develop, document, and execute comprehensive QA test cases, scripts, and checklists within the ACES platform for mortgage servicing processes. 

• Identify, document, and track defects, process gaps, and system inconsistencies within ACES and across mortgage servicing workflows. 

• Perform root cause analysis on defects and recommend solutions that enhance process efficiency and system performance. 

• Prepare detailed reporting on test execution, defect trends, and system performance for leadership review. 

• Ensure compliance with investor, regulatory, and servicing requirements in all test scenarios, documentation, and validation activities. 

• Coordinate and support User Acceptance Testing (UAT) with business partners and endusers, ensuring readiness and accuracy. 

• Maintain and continuously update QA documentation, technical workflows, and test assets as system changes occur. 

• Map, validate, and reconcile data between mortgage servicing systems and the ACES platform to ensure accuracy, consistency, and audit readiness. 

• Design and maintain data mapping documentation, integration workflows, and migration procedures to support system alignment and operational accuracy. 

• Develop, generate, and distribute periodic and adhoc QA reports using ACES and other reporting tools, delivering insights on quality trends, testing results, and performance metrics. 

• Partner with stakeholders to define reporting needs and deliver actionable analytics that support compliance, operations, and continuous improvement. 

• Support system upgrades, configuration changes, and new module implementations by providing QA expertise and technical analysis. 

Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience). 

• 5+ years of experience in quality assurance/quality control/compliance/risk testing, technical analysis, or business analysis within the mortgage servicing or financial services industry. 

• Hands-on experience with the ACES Quality Management System or similar QA platforms is highly preferred. 

• Strong understanding of mortgage servicing operations, including compliance and regulatory requirements. 

• Proficiency with SQL, including writing queries, working with relational databases, and interpreting data sets. 

• Excellent analytical, problem solving, and troubleshooting skills, with the ability to evaluate issues and recommend effective solutions. 

• Strong written and verbal communication skills, capable of translating complex technical concepts for nontechnical audiences. 

• Ability to work both independently and collaboratively in a fast paced, deadline driven environment. 

• High attention to detail with a commitment to delivering accurate, high quality work. 

• Experience with data mapping, systems integration, and data migration between mortgage servicing systems and QA platforms. 

• Background in designing and generating QA and operational reports, including proficiency with ACES reporting tools or similar systems. 

Preferred Skills 

• Previous experience with ACES system configuration, workflow design, or automation tools. 

• Knowledge of mortgage loan servicing systems and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.). 

• Strong knowledge of data mapping techniques and common reporting frameworks in mortgage servicing.