Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Senior Product Administrator provides customer support for the full suite of ICE MT mortgage servicing products and manages a wide variety of immediate and longer-term initiatives. As an expert in these business tools, this position is expected to be a knowledgeable resource for how these systems function and integrate with one another. This position is also responsible for processing en masse transactions, supporting users of the Altair Monarch Server application, job scheduling, and internal Help Desk support. This position partners with their management and peer teams to prioritize and schedule all work.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Submit system maintenance via en masse transactions

• Coordinate support for Help Desk tickets and function as first and/or second level product support

• Set up, manage and audit users, templates, and report security

• Manage the Altair Monarch Application; create and/or modify models, work with various departments to develop Visual Processes, monitor application functionality

• Monitor and manage routine job schedules

• Maintain internal product documentation

• Develop playbook for management and support of core product functionality and integration

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Key responsibility for the quality of the data in the core product

• Provide UAT and QA coordination in the test region

• Monitor all loan count volumes and use of the test region(s)

• Coordinate all vendor cases and synchronize with Selene ADO/BITR system

• Analyze technical information from equipment, third party data partners and client environments and provide directions to the development team.

• Manage and prioritize incorporation of outstanding issues and features into product roadmaps throughout their life cycle.

• Review software bugs identified during beta testing or after release and prioritize action

• Help to define the user model and user interface for new and existing products and features

• Support multiple projects simultaneously while meeting tight deadlines

• Collaborate daily with the Design, Development and Project Management Teams

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail

• Ability to act independently and to prioritize and schedule all work

• Ability to consistently meet multiple deadlines

• Strong verbal and written communication skills

• Ability to work in a team environment

• Strong customer service orientation

• Ability to use good judgment

Competencies: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Select and use appropriate communication method.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Take responsibility for your own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required. Bachelor’s degree (B.A.) preferred. Five plus years of Mortgage Servicing Experience. Three plus years of Altair Monarch experience. Experience in the full suite of ICE MT mortgage servicing products including MSP, Director, LoanSphere Portal, One Admin, LoanSphere Bankruptcy and Foreclosure, ICE Invoicing, ICE BI, Passport, Bankruptcy, Claims, Default Reporting, iDisburse, Loan Boarding DCT/FC, Loss Mitigation, Collections and Customer Service

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to conduct detailed written or oral instructions with minimal supervision. Ability to deal with problems involving concrete variables in standardized situations.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Additionally, a strong knowledge of Altair Monarch Server, Teams, Visio, SharePoint, internet software, database software, and mortgage loan servicing systems.

Certificates and Licenses: N/A Supervisory Responsibilities: N/A Travel: Some travel may be required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position is in a typical office environment with moderate noise levels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to twenty-five pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see to read.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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