Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

• Manage and oversee change request submissions across all Servicing Lines of Business, reviewing initiatives for accuracy, completeness, and cross‑functional impact.
• Guide business partners in developing clear, concise agenda items for the Servicing Change Management Committee.
• Facilitate committee meetings, including agenda preparation, discussion leadership, documentation of minutes, and tracking action items.
• Develop and maintain tracking, reporting, and escalation processes for approved initiatives, deliverables, and overdue tasks.
• Review and approve updates to procedures to ensure alignment with change management initiatives and identify potential process gaps or failure points.
• Conduct scheduled reviews of ancillary fees with Compliance, Business, and Systems teams to ensure accuracy and regulatory compliance.
• Build, analyze, and maintain business control reports; partner with business units to resolve exceptions.
• Monitor tasks, evaluate risks, conduct research, and recommend improvements to strengthen operational controls.
• Prepare functional reporting for senior leadership.
• Assist with regulatory audits, providing documentation and operational insight as needed.
• Ensure compliance with departmental policies, procedures, and internal operating standards.
• Stay current with industry trends, regulatory requirements, and agency guidelines impacting mortgage servicing.
• Manage and develop a team of Analysts, providing coaching, performance feedback, and professional growth opportunities.
• Collaborate across business units to execute strategies and improve service delivery.

Qualifications:

Education & Experience

• High school diploma required; Bachelor’s degree preferred.
• Minimum 6 years of mortgage servicing industry experience.
• 5+ years of experience in servicing change control, governance, committee facilitation, and first‑line control testing.
• Minimum 2 years managing employee performance, conflict resolution, and coaching.
• Experience operationalizing regulatory and agency requirements through workflows, control points, and SOPs.
• Working knowledge of CFPB guidelines.
• Preferred: Experience with Black Knight/MSP and systems/business analysis.
• Preferred: Experience with first‑line QA and/or User Acceptance Testing.

 Knowledge & Skills

• Demonstrated ability to build and operationalize enterprise frameworks (intake workflows, control points, KPI dashboards, policies, and procedures).
• Strong critical thinking, analysis, and problem‑solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work independently, prioritize evolving tasks, and thrive in a high‑accuracy, fast‑paced environment.
• Skilled in process improvement, cross‑functional collaboration, and decision influence.
• Ability to lead, coach, and develop a team of Analysts.
• Proficiency in Microsoft Office applications.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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