VP of Customer Success (£150k-£200k + Equity) at Murphy

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network

The next step is to speak to Jack.

Job Title: VP of Customer Success

Salary: £150k-£200k + Equity

Company Description: Murphy - Northzone-backed AI debt collection platform

Job Description:
As the second Leadership Team hire in London, you will own the entire customer lifecycle for a platform trusted by giants like Revolut. Leading a specialized team of ten, you will bridge the gap between high-level sales promises and technical delivery, ensuring massive enterprises achieve rapid, measurable value through autonomous AI agents.

Location: London, UK

Why this role is remarkable:

• Join a rocketship that raised €12.8M from Northzone and Seedcamp, growing from founding to serving Europe's largest financial institutions in under a year.

• High-impact leadership opportunity to scale a 10-person delivery and success team to 20+ members across multiple international locations by year-end.

• Direct collaboration with serial-founder leadership in a culture that replaces legacy call centers with cutting-edge AI, tackling a $300B+ antiquated market.

What you will do:

• Take end-to-end accountability for customer outcomes, from pre-sales deal shaping and proof-of-value to long-term account expansion and NRR.

• Lead and scale a high-performance team of Forward Deployed Engineers and Deployment Strategists to ensure predictable, high-quality enterprise implementations.

• Design and implement scalable systems and playbooks that reduce time-to-first-value and transform reactive firefighting into proactive, outcome-driven customer success.

The ideal candidate:

• 6-15 years of experience with a background in engineering or top-tier consulting (McKinsey, BCG, Bain) and leadership roles in enterprise-selling scaleups.

• A "Palantir FDE" mindset—you thrive on technical delivery and execution integrity rather than traditional, relationship-only account management.

• Proven track record of building departments from scratch in high-stakes environments, with the ability to hire and develop high-density talent internationally.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.