Job Description
Responsibilities:
1. Workday System Ownership (Regional Scope)
- Act as the regional point of contact (POC) for all Workday-related activities across Mexico and LATAM.
- Maintain and manage employee data and records within the Workday platform, ensuring accuracy, completeness, and data integrity.
- Oversee the execution of configuration changes, system updates, and Workday releases, in alignment with corporate governance and IT standards.
2. Integration & Technical Support
- Support Workday/Payroll system interfaces to ensure seamless data flow and system interoperability.
- Collaborate with IT, Payroll, and HR teams to resolve interface or data transmission issues promptly.
- Monitor system performance and proactively identify areas for improvement or risk mitigation.
- 3. Compliance & Governance
- Ensure strict adherence to internal compliance controls and audit requirements.
- Support the implementation and documentation of governance practices for employee data management and support processes.
- Assist in maintaining security roles and access protocols in Workday aligned with regulatory and internal policy standards.
4. Stakeholder Collaboration
- Partner with cross-functional teams including HR, Total Rewards, Finance, and IT to gather requirements, design solutions, and support ongoing operations.
- Serve as a liaison between LATAM regional users and global system administrators to ensure localized support.
5. Operational Support & Ticket Management
- Support the operations team in managing Zendesk tickets related to Workday, ensuring timely response and resolution.
- Maintain and enhance the ticket triaging and escalation model to drive operational efficiency and user satisfaction.
6. Metrics & Reporting
- Design and deliver high-level operational reports and dashboards to track SLA adherence, ticket volume, and resolution time.
- Provide insights and recommendations based on data to improve support processes and performance over time.
7. Continuous Improvement
- Identify opportunities to streamline processes and reduce manual work through automation or system enhancements.
- Stay current with Workday updates and best practices to propose new features or functionalities beneficial to the region.
Education:
- Bachelor’s degree in Industrial Engineering, Business Administration or related careers.
Work Experience:
- At least 5 years of global HR IS systems experience.
- At least 3 years of Workday Configuration. Mainly (HCM, Reporting, Advanced Compensation and Recruiting).
Knowledge / Skills / Abilities
- Bilingual (Fluent in English).
- Workday, Tress, Zendesk (a plus)
- Office Windows: Word, Excel, Power Point.
- Ability to maintain privacy and confidentiality.
- Well organized and self-starter.
- Strong work ethical skills.
- Interpersonal communication.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
