Medical Virtual Assistant

This is a remote position.

About the Practice

This pediatric therapy organization is dedicated to helping children and families thrive through speech, occupational, and physical therapy. The team focuses on creating meaningful connections, empowering families, and delivering high-quality, patient-centered care.

The practice fosters a collaborative and supportive environment where team members are encouraged to grow, communicate openly, and contribute to a positive experience for both patients and families.

Key Responsibilities

Insurance & Billing Operations

• Verify insurance eligibility and coverage for patients
  
• Obtain and manage prior authorizations (including Medicaid PAs)
  
• Submit claims and follow up on unpaid or denied claims
  
• Review, resolve, and appeal denied claims
  
• Submit secondary claims and track claim status
  
• Post insurance payments and reconcile patient accounts
  

Patient Billing & Financial Coordination

• Track invoices and follow up on patient payments
  
• Explain insurance benefits and coverage details to patients
  
• Assist patients with billing and insurance-related inquiries
  
• Maintain accurate documentation of all billing activities
  

Audits, Reporting & Compliance

• Perform script/referral and evaluation audits
  
• Track denial rates and generate billing reports
  
• Ensure compliance with billing and coding regulations
  
• Maintain accurate records in EMR and reporting systems
  

Administrative & Team Support

• Maintain and update patient records and insurance information
  
• Communicate with team members via Google Suite and internal systems
  
• Participate in weekly team meetings and ongoing coordination
  
• Assist with additional administrative tasks as needed
  

Systems & Tools

• EMR: Practice Perfect
  
• Clearinghouse: ClaimMD
  
• Communication & Records: Google Suite
  
• Insurance Portals: Medicaid, Availity, and others
  
• Phone System: Dialpad
  
• Fax: SR Fax
  
• Payment System: Helcim
  

Requirements

• Experience in therapy billing (pediatric or rehab setting preferred)
  
• Strong understanding of insurance processes, claims, and authorizations
  
• Very clear and understandable English communication
  
• Strong written communication skills
  
• Tech-savvy and comfortable learning multiple systems
  
• Ability to work full-time during business hours (40 hours/week)
  

Additional Qualifications

• Strong attention to detail and accuracy
  
• Highly organized with strong follow-through
  
• Ability to manage multiple tasks and deadlines
  
• Comfortable working in a fast-paced, team-oriented environment
  
• Proactive and reliable with minimal supervision
  
• Ability to manage multiple tasks and deadlines
  
• Comfortable working in a fast-paced, team-oriented environment
  
• Proactive and reliable with minimal supervision
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.