Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Health Data Management Inbound Calls Social Marketing Health And Wellness Coaching Data Entry Explanation Of Benefits (EOB) Call Center Experience Database Administration Care Management

Other Skills

•
Customer Service
•
Clerical Works
•
Scheduling

Roles & Responsibilities

High School Diploma (required)
2 years of experience in customer relations, health coaching, customer service or clerical roles (required)
Experience with automated databases/data entry for health assessments and member data
Strong communication skills and experience handling outbound and inbound calls

Requirements:

Initiates outbound member outreach and education calls and handles inbound calls, following presentation scripts and capturing health assessments and member data in automated databases
Assists with finding providers, scheduling appointments, and connecting with case management
Probes for understanding of plan benefits and rules and assesses barriers to access or compliance

Sentara Healthcare

About Sentara Healthcare

Sentara Health celebrates a 130-year history of innovation, compassion, and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services, and a team of nearly 30,000 strong on a mission to improve health every day. This is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina. Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health in Virginia Beach is looking to hire a Remote Member Outreach Representative.

This is a remote position; however, candidates must reside in Virginia.

The Member Outreach Representative directly initiates outbound member outreach and education calls as well as receives inbound calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Assist with finding providers, scheduling appointments and connecting with case management. Probes for understanding of plan benefits and rules and assesses for barriers to access or compliance.

Education:

High School Diploma (required)

Experience:

2 years of customer relations, health coaching, customer service and clerical (required)

Keywords: Keywords: Talroo-Allied Health, Call Center, Customer Service

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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