Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Patient Registration Medical Record Management Medical Abbreviations Communicating With Patients Medical Office Procedures Activities Of Daily Living (ADLs) Insurance Policies Cardiology Electronic Medical Record

Other Skills

•
Customer Service
•
Telephone Skills
•
Teamwork
•
Communication

Roles & Responsibilities

HS Diploma; Associate Degree or higher may be considered in lieu of required experience
3 years of Customer Service experience required
1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers
Electronic Medical Record (EMR) experience preferred; cardiology experience preferred

Requirements:

Provide non-clinical support within a physician's office and perform a variety of administrative tasks to support patient care delivery
Answer phones, schedule appointments, and respond to patient questions to ensure an excellent patient experience
Collaborate with the healthcare team to ensure efficient patient flow and high-quality care
Maintain and organize patient information and records, including data entry and basic clerical duties

Sentara Healthcare

About Sentara Healthcare

Sentara Health celebrates a 130-year history of innovation, compassion, and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services, and a team of nearly 30,000 strong on a mission to improve health every day. This is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina. Like us on Facebook at www.facebook.com/sentarahealth Follow us on Instagram at @SentaraHealth

Company type: XLarge

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

SMG Cardiology Specialist Kempsville in Norfolk, VA is hiring a Full-Time Patient Care Specialist!

This is a remote position however candidates must reside in Virginia.

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

HS Diploma
Associate Level degree or higher in lieu of the required experience will be considered.

Experience

3 years Customer Service experience required.
1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required.
Electronic Medical Record preferred.
1 year of Cardiology experience preferred.

Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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