Medical Virtual Assistant - Spine & Injury / Worker's Compensation

We are seeking a Medical Virtual Assistant with experience in billing and collections. This role primarily focuses on managing patient payments, conducting follow-ups on outstanding balances, participating in video calls with patients, and supporting a variety of administrative tasks.

Key Responsibilities

• Manage collections and ensure consistent follow-up on outstanding balances
• Follow up with patients regarding unpaid invoices and assist in setting up payment plans
• Clearly explain EOBs (Explanation of Benefits), billing details, and patient financial responsibility
• Participate in video calls, as needed, to support the provider and address patient billing inquiries
• Maintain accurate and detailed documentation of all patient communications
• Provide additional administrative support as required

Requirements

• At least 1 year of experience working with a US-based healthcare practice in a patient coordinator, front desk, or similar role is a must.
• Minimum of 1 year of medical billing and/or collections experience (required)
• Previous experience handling personal injury and/or workers’ compensation cases.
• Strong understanding of EOBs, patient statements, and collections processes.
• Excellent communication skills, with the ability to explain complex billing information in a clear and patient-friendly manner
• Comfortable interacting with patients via phone and video calls
• Experience in pain management, orthopedics, or injury-related practices is preferred

Please note this is a full-time contractor role (40 hours per week) with a pay rate of $7–$8 per hour, depending on experience and qualifications. The schedule is Monday through Friday, 9:00 AM to 5:00 PM PST.