Key Facts

Remote From:

Full time

English

Hard Skills

Hardware Support Device Setup Operational Reporting Industry Trend Analysis Remote Technical Support Device Setup Intercom Structured Analysis End-User Training And Support Organizational Structure

Other Skills

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Remote Troubleshooting
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Virtual Teams
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Calmness Under Pressure
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Communication

Roles & Responsibilities

Fluent in relevant European languages and strong English
Excellent communication and ability to guide non-technical users
Highly organized with strong documentation skills
Ability to work in a fast-paced, high-volume environment and stay calm under pressure

Requirements:

Conduct video troubleshooting sessions, sometimes across multiple sites per day
Guide users through resets, cable checks, and device setup
Use Teams (and potentially Intercom) for live remote support
Start early around 6am Europe time to align with depot activity; log all interactions and outcomes clearly, and provide daily summaries and insights to the team

NIR-YU

Human Resources, Staffing & Recruiting

About NIR-YU

Nir-Yu specializes in helping Small and Medium Enterprises unlock the potential of their business. Our typical customer is worried about not being able to make enough progress on their product(s) or project(s) with their current team; they need additional team-members to deliver work on-time and with the required quality. Tight budgets also make it necessary to lower average wage costs, making it necessary to consider hiring internationally to lower costs. We help these companies by providing a bespoke service that finds and hires remote workers from Mexico, Colombia, Argentina, Chile, Brazil and other countries in LatAm based on the company’s specific job descriptions to work as an extension of their team and perform the required functions. Unlike many other companies, we don’t have a bench of contractors to be hired out, instead each team is hired specifically to meet specific requirements and to work exclusively as a remote employee.

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 201 - 500

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Job description

The Role:

You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.

Key Responsibilities: