Hi, I'm Veena, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

About CSG

CSG is a multinational organization headquartered in the United States with employees in countries around the world.

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

Our Product & Team

This role is within the team that designs and develops CSQ Quote & Order (Q&O), a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

About the role

We’re looking for a Senior UI/UX Designer to play a key role in shaping and elevating the experience across our Quote & Order platform. This is a hands-on, senior individual contributor who is passionate about solving complex enterprise problems through scalable, thoughtful, and intuitive design.

You’ve worked in enterprise SaaS environments like Telco, CPQ, BSS, Order Management, Banking or Financial Services, and you lead through craft, influence, and strong systems thinking.

If you’re a design advocate who thrives on simplifying complexity, you’ll feel right at home at CSG.

What You Will Do

While your responsibilities will evolve, here’s what you’ll dive into:

Design Leadership & Craft Excellence

• Own and deliver high-quality UI/UX designs for complex B2B workflows across the Q&O platform.
• Contribute to and evolve a scalable design system and component library tailored for enterprise use.
• Champion accessibility, usability, and responsive design standards.
• Apply strong systems thinking to ensure designs scale across customers, products, and future needs.

Cross-Functional Collaboration

• Partner with Product Managers, Product Owners, and Engineers to deliver feasible, scalable designs and aligned with roadmap priorities.
• Drive discovery workshops, design reviews, and usability testing sessions with internal teams and customers.
• Provide clear design rationale and guidance to engineers during implementation, helping reduce rework and design debt.
• Collaborate with other designers to share patterns, feedback, and best practices across the wider design practice.
   

Hands-On Design & Continuous Improvement

• Produce wireframes, high-fidelity designs, and interactive prototypes grounded in user research.
• Conduct A/B testing, usability testing, and research to inform design decisions.
• Translate complex technical and business requirements into elegant, intuitive, and user-friendly digital experiences.
• Follow DesignOps practices by delivering  “dev-ready” designs on release ahead of engineering.

Job Requirements

We value diverse experiences, so even if you don’t meet every requirement, we encourage you to apply.
 

Core Requirements

• 7+ years of experience in UI/UX design, with a strong focus on Enterprise or B2B SaaS products.
• Proven track record designing complex workflows in domains such as Telco, CPQ, BSS, Order Management or Financial Services preferred.
• Proven hands-on design skills across prototyping, user research, A/B testing and usability validation.
• Experience contributing to and scaling design systems in Figma or similar tools.
• Strong knowledge of DesignOps and how to scale design maturity.
• Customer-centric mindset with proven ability to conduct user research and translate insights into clear design outcomes.
• Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
• Experience collaborating with global, distributed teams across time zones.
• Strong portfolio showcasing both leadership impact and examples of hands-on design execution.

Bonus Points For

• Experience working in Telecommunications, Enterprise Order Management, or Banking and Financial Services domains.
   

Why Join Us?

• Make a real impact on a flagship global SaaS product.
• Focus on hands-on design while influencing product direction through strong craft and collaboration.
• Influence how Tier-1 Telco and Enterprise customers manage their most complex workflows.
• Collaborate in a flexible, diverse, and global workplace.
• Access structured professional development and clear career progression pathways.

Employee benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.