Key Facts

Remote From:

Costa Rica

Freelance

English, Portuguese, Spanish

Hard Skills

Other Skills

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Analytical Skills
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Virtual Collaboration
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Microsoft Word
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Decision Making
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Microsoft Excel
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Microsoft PowerPoint
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Consulting
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Problem Reporting
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Adaptability
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Multitasking
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor’s degree in business, finance, or computer science (or equivalent) with 3+ years of consultancy, project management, implementation management, or fraud management experience.
Demonstrated ability to identify opportunities and develop data-driven solutions in collaboration with customers.
Advanced analytical and quantitative skills with the ability to structure analyses to address ambiguous customer challenges.
Proficiency in MS Word, Excel, and PowerPoint; excellent written and verbal English communication; ability to work with remote teams and accommodate flexible hours across time zones, with occasional travel.

Requirements:

Own first-line support for day-to-day operational and technical questions for standard support customers.
Assess service statistics, prepare detailed reports, and manage issues to ensure accurate and complete resolution.
Lead and deliver customer initiatives, managing all phases of a customer project lifecycle to ensure successful delivery.
Represent the voice of the customer to inform the sales process and product roadmap, and identify opportunities beyond direct project work.

TransUnion

Information Technology & Services

About TransUnion

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good®—it’s our purpose, and what drives us every day.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

As a SaaS - Customer Success Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service statistics and preparing detailed reports, managing and tracking issues to ensure accurate and complete resolution, handling first line support for day-to-day operational and technical questions for our standard support customers. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

Inspire customer confidence through timely and reliable communication and project management. 
Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery. 
Respond to customer tickets within department service level agreements.
Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.  
Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.

Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.
Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers.
Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

Qualifications

Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience

Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas
Effective customer-service orientation and relationship-building skills
Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones

Advanced skills with MS Word, Excel, and PowerPoint
Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization.
Ability to effectively work with remote teams.
Availability for some overnight travel and on call rotation.
Ability to make decisions guided by policies, procedures and business plans with limited guidance.