Role overview

Qualifications

Excellent communication skills, both verbal and written, with a professional and empathetic telephone manner
Strong organizational and time management skills with keen attention to detail
Comfortable using digital tools and platforms such as Google Workspace, CRM systems, and scheduling software
Ability to work independently in a remote environment while maintaining productivity and accountability

Responsibilities

Respond promptly and professionally to inquiries via phone, email, and other communication channels
Guide clients through the intake process, explaining requirements and next steps clearly
Collect, review, and verify client information and documentation
Schedule appointments and assessments as needed

Key facts

Remote from: Estonia, South Africa
Full time
English

Hard skills

Client Services Data Collection Microsoft Dynamics CRM Email Management Calendar Management Clinical Research Coordination Remote Administration Google Workspace Telephony ABA Intervention Customer Experience Improvement Online Communication

Other skills

Scheduling
Record Keeping
Digital Literacy
Non-Verbal Communication
Time Management
Teamwork
Telephone Skills
Organizational Skills
Detail Oriented
Empathy

About the company

ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Company details

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Job Title: Intake Specialist

Location: Remote (South Africa) - US Hours - 9am-5pm EST

Job Type: Full-time

Key Responsibilities:

Respond promptly and professionally to inquiries via phone, email, and other communication channels.
Guide clients through the intake process, explaining requirements and next steps clearly.
Collect, review, and verify client information and documentation.
Schedule appointments and assessments as needed.
Maintain accurate and organized records in the company’s CRM or intake systems.
Collaborate with clinical and administrative teams to ensure timely onboarding and service delivery.
Follow up consistently with clients to obtain outstanding information or documents.

Requirements

Requirements:

Excellent communication skills, both verbal and written, with a professional and empathetic telephone manner.
Strong organizational and time management skills with keen attention to detail.
Comfortable using digital tools and platforms such as Google Workspace, CRM systems, and scheduling software.
Ability to work independently in a remote environment while maintaining productivity and accountability.
Previous experience in healthcare, social services, or customer service roles is preferred.
Familiarity with ABA therapy or similar behavioral health services is a plus but not required.
Reliable internet connection and ability to work US business hours.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.