Billing & Collections Specialist (LATAM)

Are you a proactive communicator who thrives in a fast-paced environment? Join our growing team and help us streamline our financial operations!

📍 Work Setup

• 100% Remote
• Starts at $5.5/hr
• Full-time | US Eastern Time Zone

🌟 About the Role

We are looking for a dedicated Billing & Collections Specialist to manage our dealer client accounts. In this role, you won’t just be "chasing payments"—you will be building professional relationships, navigating billing complexities, and ensuring a seamless financial experience for our partners. You will handle a mix of proactive outreach (reminders) and reactive collections (delinquent accounts), making roughly 50–100 calls per day.

If you have a sharp eye for detail and can turn a "difficult" conversation into a positive outcome, we want to hear from you.

🤝 What You'll Do

• Proactive Outreach: Conduct calls daily to remind clients of upcoming bill due dates to prevent lapses.
• Collections Management: Handle reactive calls daily to resolve overdue or delinquent accounts.
• Account Analysis: Research account history in Chargebee and HubSpot before making contact to ensure accuracy.
• Data Integrity: Maintain meticulous notes on every interaction and assist with manual reconciliation between our CRM and billing platform.
• Internal Collaboration: Work closely with our Finance team to escalate complex cases and reduce the current collections backlog.

✅ Must-Haves

• Communication Excellence: Near-native verbal and written English skills. You can follow scripts but also think on your feet.
• Collections Experience: Proven track record in high-volume outbound/inbound collections calls.
• Tech-Savvy: Proficiency with Chargebee (or similar billing software) and HubSpot (or similar CRM).
• Soft Skills: A "firm but fair" approach; the ability to maintain professionalism with unresponsive or difficult clients.
• Detail-Oriented: Exceptional record-keeping skills—if it didn't happen in the notes, it didn't happen!

🌟 Nice-to-Have

• Direct, hands-on experience with the HubSpot + Chargebee ecosystem.
• Previous experience working within the SaaS or Automotive industries.

💰 Compensation and Benefits

• Rate: starts at $5.5/hr
• Attendance Bonus: $25 per month for perfect attendance
• Performance Bonus
• Referral Bonus: $300 per successful referral
• Paid Time-Off (PTO):
  • 7 days Holiday PTO
  • 6 days Regular PTO

🚀 Why Join Us?

We value our team members' growth and provide a supportive environment where your contributions directly impact the company's bottom line. We offer competitive compensation, a 100% remote work setup, and a culture that celebrates performance and integrity.

Ready to take the next step in your finance career? Apply now and help us build a more efficient future!