Key Facts

Remote From:

Part time

English

Hard Skills

Civic Engagement Instructional Design Community Development Planning Employee Onboarding Community Advocacy Community Development Planning Learning Platforms Escalation Procedures Behavioral Analytics Content Creation Sentiment Analysis Course Evaluations Online Surveys (Evaluation Methods) Business Process Automation KPI Reporting Organizational Structure

Other Skills

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Discussion Facilitation
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Engagement Skills
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Collaboration
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Communication
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Willingness To Learn
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Time Management
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Proactivity
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Detail Oriented
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Social Skills

Roles & Responsibilities

Experience managing online communities or digital platforms.
Strong communication and interpersonal skills.
Ability to engage and support community members effectively.
Organized and proactive with attention to detail.

Requirements:

Manage and maintain the Circle community platform (spaces, permissions, navigation); support member onboarding and implement workflow automations; organize monthly events and document standard operating procedures.
Test courses and learning content to ensure a smooth user experience; monitor course completion rates; collect member feedback and recommend improvements to the learning experience.
Encourage participation through posts, discussions, and member interactions; design and run engagement activities (prompts, challenges, QA sessions, peer circles); re-engage inactive members and track engagement trends.
Maintain a safe, inclusive community environment; reinforce values and guidelines; provide monthly insights on engagement and sentiment; assist with moderation and escalate sensitive issues as needed.

MENA Alliances

About MENA Alliances

MENA Alliances is a woman-owned business dedicated to connecting global companies with highly-skilled, vetted talent from the MENA (the Middle East and North Africa) region. We source top-notch candidates for you by tapping into our rich network of the MENA region’s best tech pros. Our vetted professionals are experienced and ready to go, and training is rarely required. Ex: Software engineers, programmers, designers, translators, and more at the click of a button. Spending your childhood and youth in a refugee camp and conflict zone could lead you to believe that there is no opportunity available to you in the world. No opportunity means no hope. We wanted to change that for ambitious, talented people who have the skills but are under-employed. Scale your business by building remote teams from MENA’s ambitious top professionals. MENA Alliances Mission: Our mission is to help women and young professionals in the MENA region access the self-determination that comes with in-demand skills and career opportunities. Everyone deserves to reach their full potential, find their passion, and achieve success - no matter where in the world they live. We believe in a world where location is no longer a barrier for diligent, talented people to reach for the success they envision for their future. Our clients range from large enterprises with mega data projects to startups wanting to hire experienced developers. Our core services include: Qualified Professionals On-Demand Translation & Localization Data Labelling & Annotation Our Impact on Numbers: More than 700 jobs offered have been implemented by more than 700 professionals (primarily women and youth). More than 3000 youth and graduates have been trained on skills and tools that enable them to work online and compete in the global market. Her company has reached Global markets such as the US, UK, Swaziland, Germany, Netherlands, and the Gulf region.

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

About the Role

MENA Alliances is hiring a Part-Time Community Manager to support the illumine.earth Ecosystem, a purpose-driven online community focused on meaningful learning, collaboration, and member engagement.

This role focuses on community operations, member engagement, and learning experience quality. The Community Manager will ensure the community platform runs smoothly, members feel supported, and engagement within the ecosystem continues to grow.

This is a fully remote and flexible role, ideal for someone who enjoys building strong communities, improving member experiences, and working with online platforms.

Key Responsibilities

1. Platform Operations

Manage and maintain the Circle community platform (spaces, permissions, navigation).
Support member onboarding and provide technical support when needed.
Set up and optimize workflow automations such as onboarding sequences and notifications.
Organize and support 1–2 community events per month including scheduling and follow-ups.
Document standard operating procedures for community workflows.

2. Learning Experience & Quality

Test courses and learning content to ensure a smooth user experience.
Monitor course completion rates and identify improvement opportunities.
Collect member feedback through surveys, polls, and direct conversations.
Recommend improvements to enhance the learning experience and participation.

3. Community Engagement

Encourage participation through posts, discussions, and member interactions.
Design and run engagement activities such as community prompts, challenges, Q&A sessions, and peer circles.
Reach out to inactive members to encourage participation.
Track engagement trends and experiment with new engagement strategies.