Key Facts

Remote From:

Full time

English

Hard Skills

Return-to-Work Management Stakeholder Communications Portfolio Management Workers' Compensation Claims Care Coordination Cross-Functional Collaboration Conflict Resolution Social Influences Self Injury Intervention Injury Prevention

Other Skills

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Negotiation
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Strategic Planning
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Creative Thinking
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Communication
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Rapport Building
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Teamwork
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Customer Service
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Relationship Management
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Proven experience delivering world-class customer service and building rapport with diverse stakeholders (workers, employers, and providers)
Proactive, self-motivated with creative problem-solving when engaging with stakeholders such as workers, employers and providers
Experience managing, negotiating and influencing positive outcomes in claims or stakeholder engagements
Strong collaboration skills and ability to work within a supportive team, with proven conflict resolution and ability to handle challenging conversations

Requirements:

Manage a full portfolio of NSW Police workers' compensation claims with a focus on physical and psychological injuries
Liaise with injured workers, their employers, and Allied Health professionals to support return-to-work planning
Maintain relationships with external stakeholders to help the injured worker return to work quickly and safely
Work with Technical Injury Management Specialists to develop and implement return-to-work plans

EML Group

Insurance

About EML Group

At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

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Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our IfNSW RIS team and manage your own portfolio of detached NSW Police workers compensation claims. Liaise with injured workers, their employers, and

Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work and wellness in a durable and safe fashion.

This will be a full- time, permanent position based in the Sydney office with flexibility to work from home up to 3 days.

YOUR RESPONSIBILITIES

Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
Work with our Technical & Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

ABOUT YOU

You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
Experience managing, negotiating and influencing positive outcomes
Enjoy working collaboratively within a supportive team environment
Passion for resolving conflicts and can handle challenging conversations

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Ready to apply?

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