Mobile Claims Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Bring across your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will facilitate effective workplace co-ordination of a timely and safe return to work plan through personalised face-to-face assistance, promoting an injured worker’s recovery.

This will be a permanent, full time position based in the Adelaide office with the flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes

• Collaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims

• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers

• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work
   

ABOUT YOU

• Passionate and committed with excellent communication to provide high-quality service in a face to face setting

• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds

• Excellent customer service skills including the ability to influence and negotiate outcomes

• Strong computer and records management skills

• Current driver’s license and a 5 star ANCAP rating vehicle

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.