Job Overview
TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world’s most innovative companies.
As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.
Role Overview
The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.
You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.
Key Responsibilities
- Take ownership of promoting and safeguarding the delivery experience for assigned high-priority customers.
- Monitor and analyze delivery metrics (OTD, LTE, LTA, STR and PDTD) and escalate risks proactively.
- Act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes, ensuring timely insights and follow-up with planners
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation and knowledge sharing to support scalable execution.
- Drive cross-functional collaboration and facilitate process improvements.
Job Requirements
- Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.
- +5 years’ experience in a multinational and high growth industry.
- Highly desirable experience in people management, leading diverse teams in a global environment.
- Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
- Strong experience in driving cross-functional collaboration and facilitate process improvements
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
- Strong analytical skills with the ability to interpret complex data and drive actionable insights.
- Ability to work across time zones and manage competing priorities.
#LI-Remote
Location: Remote – role based in Hermosillo, Sonora (Highly desirable)
Travel: 25%-50%
What your background should look like
Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level
