Medical Virtual Assistant

Job Title: Medical Virtual Assistant 

Job Title: [KP-BPPT]

Position type: Part-Time

Working hours: TBD 

Salary: $5-$7 per hour depending on experience

Key Responsibilities:

• Answer inbound calls and handle patient inquiries
• Make outbound calls to follow up on leads and missed inquiries
• Schedule, confirm, and manage appointments while optimizing the calendar
• Follow up on cancellations and reschedule patients
• Verify insurance (HMO, PPO) and explain copays, deductibles, and coverage
• Communicate effectively with both insurance and cash-pay patients
• Accurately input and maintain patient data in the EHR (Prompt or similar)
• Ensure all notes, insurance details, and agreements are documented
• Follow up on Facebook ad leads to improve conversion
• Support appointment booking and light sales (guide patients, collect card on file if needed)
• Assist with basic social media tasks (posting, captions, simple Canva graphic

Requirements

• At least 1 year of experience with scheduling and patient coordination or any similar role
• Strong understanding of insurance verification (HMO, PPO, copays, deductibles)
• Familiarity with EHR systems (Prompt or similar)
• Proactive with follow-ups and able to work independently
• Organized and able to manage a provider’s calendar efficiently
• Comfortable with lead follow-up and appointment setting
• Basic knowledge of social media or Canva is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.