Job Title: Medical Virtual Assistant (Front Desk & Admin Assistant)
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone)
Work Days: Monday – Friday
Salary: $5 – $6 per hour
Job Code: J-UEA
Workplace: Remote
Preferred Candidate Location: Philippines
About the Client
A premier destination for comprehensive endocrine care, serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice focuses on delivering high-quality patient care while maintaining efficient front desk and administrative operations.
Scope of Work / Responsibilities
The Medical Virtual Assistant will support front desk and administrative functions, ensuring smooth patient communication and clinic operations.
Key Priorities
- Priority #1: Phone call management and answering (high volume), ensuring quality patient service
- Priority #2: Call triage and routing
- Priority #3: Appointment scheduling and reminders
Other Responsibilities
- Assist with insurance verification and claims processing
- Provide billing support and assist with patient payment-related concerns
- Manage and support telehealth platforms and virtual patient interactions
- Handle patient inquiries and correspondence across communication channels
- Support telemedicine-related tasks
- Utilize AthenaHealth (EHR/EMR system) for patient-related tasks
- Use Weave VOIP phone system (Conure or Athelus) for communication and coordination
Requirements
Experience & Background
- At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role
- Familiarity with EHR/EMR systems (AthenaHealth preferred)
- Experience handling patient communication and front desk responsibilities
- Ability to manage a high volume of calls
- Medical background is preferred
- Registered Nurse (RN) or similar clinical background is a plus
Skills & Qualifications
- Excellent English communication skills with minimal accent
- Strong phone handling and customer service skills
- Professional, friendly, and accommodating demeanor
- Ability to handle high call volumes (60+ calls/day)
- Strong attention to detail and organizational skills
- Ability to learn systems quickly and adapt to workflows
- Familiarity with billing processes and insurance workflows
- Tech-savvy with experience using communication tools (phone systems, messaging apps)
Work Ethic & Traits
- Reliable, dependable, and accountable
- Strong work ethic and commitment
- Professional and respectful in all interactions
- Patient-focused mindset with strong empathy
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
